Impactful Child Support Specialist - Customer Service

YOUNGWILLIAMS INC

Overland Park (KS)

On-site

USD 35,000 - 52,000

Full time

5 days ago

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Job summary

YOUNGWILLIAMS INC. is seeking a Child Support Specialist to join our Customer Service Call Center in Kansas.

The role focuses on delivering excellent service across the child support lifecycle, interviewing customers by phone and in person to determine needs and the next steps in case management, and ensuring timely compliance with state, federal, and contractual timelines. The position requires a high school diploma or GED and typically involves supporting enforcement and establishment of child

Qualifications

Minimum of 1 year of Customer Service experience is preferred.
Experience in human services as a case manager or child support is preferred.
Familiarity with an office environment including the use of automated systems is desired.

Responsibilities

Initiates locate procedures to determine the customers’ address, employment, and assets.
Obtains and processes information necessary for establishing the order.
Conducts interviews with customers receiving and paying the support.
Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
Accesses system data and resources to obtain relevant case information.
Prepares cases and documents for review by staff attorney and/or supervisor.
Identifies remedies for enforcement of support orders.
Maintains confidentiality and security of case information.
Provides excellent customer service to internal and external customers.
Regular and timely attendance.
Other duties as assigned.