Branch Operations Lead — Elevate Client Experience

JPMorganChase; Saint Louis Park (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. in Minnesota is seeking a Branch Operations Lead to oversee day-to-day branch activities, support the Branch Manager, and ensure exceptional client experiences.

This role emphasizes policy adherence, risk awareness, and cross-team collaboration to deliver accurate transactions and compliant service. You will guide a frontline team, promote self-service options, and participate in ongoing training to drive branch performance and customer satisfaction.

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• Attention to detail and staying organized to juggle tasks.
• Leadership and operational proficiency ensuring transaction accuracy in a team setting.
• Educating the branch team and partners to stay informed.
• Building meaningful client connections and referrals to experts.
• 1+ years of retail banking experience.
• High school degree, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and deliver exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand client needs and guide them to services.
• Lead branch operations, manage cash devices, resolve client issues, ensure compliance.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Policies & compliance

Detail orientation

Leadership

Team education

Customer relationships

Retail banking

Communication

Education

High school degree/GED/foreign equivalent

College degree or military equivalent (preferred)

Job description

JPMorgan Chase & Co. in Minnesota is seeking a Branch Operations Lead to oversee day-to-day branch activities, support the Branch Manager, and ensure exceptional client experiences.

This role emphasizes policy adherence, risk awareness, and cross-team collaboration to deliver accurate transactions and compliant service. You will guide a frontline team, promote self-service options, and participate in ongoing training to drive branch performance and customer satisfaction.