Client-Centric Banking Associate

Fairygodboss; West Covina (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality-driven service, greet clients, and manage lobby flow using tablets, while opening new accounts and maintaining existing relationships. The role emphasizes customer-centric problem solving, product knowledge, and collaboration with a branch team.

You will educate clients on digital banking options (Chase Mobile App, Chase.com, ATMs) and help them navigate day-to-day transactions, aiming to meet financial goals and ensure a memorable

Qualifications

• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Bilingual in English and Spanish is preferred.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Bilingual English/Spanish

Excellent communication

Team collaboration

Education

High school diploma or GED

Job description

Chase is seeking an Associate Banker to deliver hospitality-driven service, greet clients, and manage lobby flow using tablets, while opening new accounts and maintaining existing relationships. The role emphasizes customer-centric problem solving, product knowledge, and collaboration with a branch team.

You will educate clients on digital banking options (Chase Mobile App, Chase.com, ATMs) and help them navigate day-to-day transactions, aiming to meet financial goals and ensure a memorable