Client-Centric Banking Associate

Testing Site - JPMC; Saint Paul (MN); On-site; USD 28,000 - 36,000; Part time

Job summary

Chase in Saint Paul, MN is seeking an Associate Banker to welcome clients, process daily transactions, and introduce them to our bank’s solutions and team of experts. You will deliver friendly service, greet clients, manage lobby flow, and support opening new accounts in accordance with policies.

The role emphasizes technology usage and high-quality client interactions. The position focuses on building trusted client relationships, listening actively, and guiding customers to the right banking

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships with clients.
• Ability to engage clients
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

Education

High school diploma or GED equivalent

Job description

Chase in Saint Paul, MN is seeking an Associate Banker to welcome clients, process daily transactions, and introduce them to our bank’s solutions and team of experts. You will deliver friendly service, greet clients, manage lobby flow, and support opening new accounts in accordance with policies.

The role emphasizes technology usage and high-quality client interactions. The position focuses on building trusted client relationships, listening actively, and guiding customers to the right banking