Client Care Worker/Customer Care Worker

Volunteers of America-Greater New York; New York (NY); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Insurance

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Résumé du poste

Volunteers of America-Greater New York (VOA-Greater New York) seeks a Client Care Worker/Customer Care Worker for the Cromwell Avenue Safe Haven in Bronx, NY. The role involves engaging clients, promoting participation in services, and upholding client rights within a temporary housing program.

Responsibilities include escorting clients to appointments, maintaining census data, issuing essentials, and supporting safety.

Qualifications

• High school diploma or GED preferred.
• One year of relevant experience preferred.
• Clean and valid driver’s license preferred.

Responsabilités

• Oversee client participation in daily program activities and monitor rights and adherence to rules.
• Escort clients to appointments and manage bed assignments, census data, linens, supplies, and logbooks.
• Provide customer service by issuing meal cards, mail, medications, lockers, and toiletries.
• Make rounds to safeguard clients and property and promote appropriate behavior.
• Provide emergency response including first aid, CPR, and fire response as needed.
• Complete incident reports and report violations promptly to the Operations Manager.
• Drive agency vehicles to transport clients if assigned.

Connaissances

Customer service

Safety awareness

Crisis management

Documentation

Formation

High school diploma or GED

Outils

Electronic records database

Description du poste

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Client Care Worker/Customer Care Worker

The Client Care Worker/Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities.

Cromwell Avenue Safe Haven

is a facility that provides temporary housing, nutritious meals, clean clothing, counseling groups and case management services to formerly homeless men. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location: Bronx, NY 10452

Minimum Qualifications:

• High school diploma or GED preferred plus one-year relevant experience.
• Clean and valid driver's license preferred.

Client Care Worker/Customer Care Worker Principal Responsibilities:

• Oversee client participation in daily program activities, monitor observance of client's rights and client adherence to program rules and routines.
• Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update logbook.
• Accept new clients in electronic records database.
• Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients' non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
• Drive agency vehicles to transport clients, if assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.