Client Care Worker

Volunteers of America Greater New York; New Rochelle (NY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Job summary

Volunteers of America-Greater New York (VOA-Greater New York) currently seeks a dedicated Client Care Worker in New Rochelle, NY 10801. The role supports program clients, promotes participation, and helps with daily activities, safety, and adherence to rules while coordinating services across Crossroads Residence.

Minimum qualifications include a high school diploma or GED and at least one year of relevant experience.

Qualifications

• High school diploma or GED.
• One year of relevant experience.

Responsibilities

• Oversee client participation in daily program activities, monitor observance of client's rights and client adherence to program rules and routines.
• Accept new clients in electronic records database. Issue meal cards, mail, medication, lockers, and toiletries.
• Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Skills

Customer service

Safety awareness

Education

High school diploma or GED

Job description

Volunteers of America-Greater New York (VOA-Greater New York)

is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position: Client Care Worker

Within program and agency procedures, functioning as a key member of the operations team, the Client Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Client Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities.

Crossroads Residence is a community residence in operation since 1991 and houses single males who are recovering from alcoholism and substance abuse. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/new-york-behavioral-health

Location: New Rochelle, NY 10801

Minimum Qualifications:

• High school diploma or GED.
• One year of relevant experience.

Client Care Worker Principal Responsibilities:

• Oversee client participation in daily program activities, monitor observance of client's rights and client adherence to program rules and routines.
• Accept new clients in electronic records database. Issue meal cards, mail, medication, lockers, and toiletries. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide optimal customer service.
• Provide emergency response including crisis management, first aid, CPR, and fire response as needed. Report any instances of violations of client rights, incidents involving clients' non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.