Client Care Worker/Customer Care Worker

Volunteers of America; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birth-

Job summary

Volunteers of America is seeking a Client Care Worker/Customer Care Worker in Bronx, NY. The role involves engaging program clients, promoting participation in services, and ensuring safety and compliance with program rules.

Responsibilities include escorting clients to appointments, managing records, and providing responsive customer service. The position offers comprehensive benefits for full-time staff, including medical, dental, vision coverage, life insurance, retirement plan, tuition

Qualifications

• High school diploma or GED preferred plus one-year relevant experience.
• Clean and valid driver’s license preferred.

Responsibilities

• Oversee client participation in daily program activities, monitor observance of client’s rights and adherence to program rules.
• Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update logbook.
• Accept new clients in electronic records database.
• Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
• Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports per Program Manual and funder guidelines; report violations promptly to the Operations Manager.
• Drive agency vehicles to transport clients, if assigned.

Skills

Experience in social services

Driver's license

Education

High School Diploma or GED

Job description

Position: Client Care Worker/Customer Care Worker

The Client Care Worker/Customer Care Worker meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Customer Care Workers perform a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments, and ensuring client adherence to rules and program activities.

Cromwell Avenue Safe Haven is a facility that provides temporary housing, nutritious meals, clean clothing, counseling groups and case management services to formerly homeless men.To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location: Bronx, NY 10452

Minimum Qualifications:

• High school diploma or GED preferred plus one-year relevant experience.
• Clean and valid driver’s license preferred.

Client Care Worker/Customer Care Worker Principal Responsibilities:

1. Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
2. Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update logbook.
3. Accept new clients in electronic records database.
4. Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries.
5. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
6. Provide emergency response; including crisis management, first aid, CPR and fire response as needed.
7. Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager.
8. Drive agency vehicles to transport clients, if assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.