Client Care Worker/Residential Aide

Volunteers of America-GNY; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including Paid Birthday

Job summary

Volunteers of America-GNY seeks a Client Care Worker/Residential Aide to support residents in a 24/7 transitional housing program for women. You will supervise daily activities, protect client rights, and assist in coordinating services to promote progress toward independent living.

Responsibilities include escorting clients to appointments, monitoring census data, and maintaining program safety. A strong emphasis on confidentiality and teamwork is essential, with comprehensive benefits for

Qualifications

• High school diploma or GED preferred with one year of relevant experience.
• Polite and pleasant manner, efficient and firm; able to operate a busy front desk/security operation.
• Ability to perform diverse tasks and maintain confidentiality.

Responsibilities

• Supervise client participation in daily program activities, monitor rights and adherence to rules; escort clients to appointments and manage bed assignments.
• Maintain knowledge of service models; communicate with case management staff and perform tasks related to service delivery.
• Make rounds to safeguard clients and property; provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Report violations, incidents and non-compliance; complete Incident Reports per guidelines.
• Escort clients to appointments as assigned.

Skills

Interpersonal skills

Front desk operations

Crisis management

Education

High school diploma or GED

Job description

Position:Client Care Worker/Residential Aide

The Client Care Worker/Residential Aide meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Client Care Workers perform a wide variety of tasks including overseeing program operations, protecting client rights, promoting client and co-worker safety, transporting clients as needed and ensuring client adherence to rules and program activities.

Empower Residence is a 24/7 transitional housing program for women, operating under HRA/DSS guidelines. As an enhanced shelter, we support residents facing challenges such as mental health needs, substance use, unemployment, and poverty. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/services/housing

Location: New York, NY 10023

Minimum Qualifications

• High school diploma or GED preferred with one-year of relevant experience.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications

that are required within 90 days of hire (3 months). VOA will cover the cost:

• Coordinator of Fire Safety & Alarms (F80)
• Food Service Handler Certificate
• Fire Guard (F02)

Certifications

that are required within 180 days of hire (6 months). VOA will cover the cost:

• CPR/First Aid Certificate

Client Care Worker/Residential Aide Principal Responsibilities

1. Supervise client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines. Escort clients to appointments, manage bed assignments, collect census data, distribute client linens and supplies.
2. Maintain knowledge of service models. Communicate with case management staff and perform assigned tasks related to model service delivery.
3. Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior. Provide emergency response including crisis management, first aid, CPR and fire response as needed.
4. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the supervisor. Complete Incident Reports as outlined by the Program Manual and Funder guidelines.
5. Escort clients to appointments as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

Please note: Benefits for part-time employees may vary.