Customer Care Worker / Driver

Voa Gny; New York (NY); In loco; USD 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Descrizione del lavoro

The Schwartz Men’s Shelter seeks a Customer Care Worker/Driver to support clients in daily activities, protect client rights, and ensure safety. The role includes transporting clients to appointments and maintaining records, while delivering strong service in a community shelter setting.

Responsibilities include escorting clients, managing census data, distributing supplies, and handling incidents per program protocols.

Competenze

• High school diploma or GED preferred; plus one year relevant experience.
• Clean and valid driver’s license.
• Must maintain agency authorized driver status.

Mansioni

• Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
• Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book.
• Accept new clients in electronic records database.
• Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
• Provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager
• Drive agency vehicles to transport clients and staff, as assigned.

Conoscenze

Customer service

Driving

Formazione

High school diploma or GED

One year relevant experience

Descrizione del lavoro

Position: Customer Care Worker/Driver

The Customer Care Worker/Driver meets the needs of the program clients and promotes client participation in services leading to successful graduation to independent living. Performs a wide variety of tasks including engaging clients in services, protecting client rights, promoting client and co-worker safety, transporting clients to appointments and ensuring client adherence to rules and program activities.

The Schwartz Men’s Shelter

is a shelter for men operating 24 hours a day and seven days a week. Clients are referred to the program by the New York City Department of Homeless Services. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location:

Wards Island, NY 10035

Minimum Qualifications:

• High school diploma or GED preferred plus one-year relevant experience.
• Clean and valid driver’s license.
• Must maintain agency authorized driver status.

Customer Care Worker/Driver Principal Responsibilities:

• Oversee client participation in daily program activities, monitor observance of client’s rights and client adherence to program rules and routines.
• Escort clients to appointments, manage bed assignments, collect census data, distribute linens and supplies, manage access booth and update log book.
• Accept new clients in electronic records database.
• Provide optimal customer service while issuing meal cards, mail, medication, lockers and toiletries.
• Make scheduled rounds of assigned areas to safeguard clients and property and promote appropriate behavior.
• Provide emergency response including crisis management, first aid, CPR and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines. Report any instances of violations of client rights, incidents involving clients’ non-compliance of rules and regulations and any criminal activity promptly to the Operations Manager
• Drive agency vehicles to transport clients and staff, as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!