Client Care Technician, Miami - Design District

RIMOWA; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

RIMOWA in Miami, FL seeks a Client Care Technician to inspect and repair damaged luggage, using small hand tools to restore items to manufacturer standards. You will follow safety and quality guidelines while maintaining efficient work practices.

Responsibilities include estimating repair costs, operating inventory systems, assisting the Head Technician with training, loading/unloading materials, and keeping the workspace clean and safe in a fast-paced service and repair department.

Qualifications

• Minimum two years' experience in a manufacturing/technical environment with hands-on experience using small hand tools.
• Ability to work under pressure and meet deadlines.
• Strong manual dexterity and hand-eye coordination.

Responsibilities

• Inspect luggage and determine repair requirements.
• Repair or replace defective parts using hand/power tools.
• Test repaired products for proper function according to standards.
• Estimate repair costs for labor and materials.
• Inspect incoming products for defects or shipping damage.

Skills

Hands-on small hand tools

Attention to detail

Problem solving

Manual dexterity

Job description

The Client Care Technician serves clients by performing repairs and troubleshooting any problems that arise with damaged luggage.

Job Responsibilities

• Inspect used and returned products to determine the requirement for repair.
• Repair or replace defective or worn-out parts and components using hand, power, or specially designed tools
• Test and adjust repaired products for proper functioning as per company standards
• Determine estimates for repair cost on used and returned products regarding both labor and material required
• Inspect new products to determine manufacturers’ defect or shipping damage to communicate to necessary parties
• Operate computerized inventory record keeping and re-ordering systems for internal and external tracking of the service & repair department needs, stock supplies and requests
• Assist Head Technician on training of CC Technician Trainee and/or store employees
• Load, unload and move materials either manually or with hand operated equipment
• May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements
• Ensure that standards for safe working conditions are observed per OSHA regulations
• Responsible of daily cleaning of work areas and equipment

Profile

We would like to speak to professionals who possess at least two years’ experience in a manufacturing/technical environment with hands on experience using small hand tools.

Additional Information

Working Conditions:

Ability to work under pressure, attention to detail, moderate lifting. manual dexterity, hand-eye co-ordination, standing for extended periods, use of power tools, reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing, significant use of memory, finding information, computer use, continuous learning