Client Care Technician (Beverly Hills)

RIMOWA GmbH; Beverly (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

RIMOWA GmbH is seeking a Client Care Technician in Beverly, Massachusetts, to repair and troubleshoot damaged luggage. This role requires inspecting, repairing, and ensuring quality standards are met.

Ideal candidates should possess a high school diploma and experience in a manufacturing environment, along with a strong mechanical background. The position emphasizes attention to detail and quality in repairs.

Qualifications

• At least two years’ experience in a manufacturing/technical environment.
• Experience using small hand tools and power tools.
• Preferred 3-year experience as a machine operator or an assembler in manufacturing.

Responsibilities

• Inspect used and returned products for repair.
• Repair defective parts using hand and power tools.
• Test and adjust repaired products for proper functioning.

Skills

Attention to detail

Ability to work independently

Mechanical background using hand and power tools

Education

High School diploma or equivalent education

Tools

Small hand tools

Power tools

Job description

The Client Care Technician serves clients by performing repairs and troubleshooting any problems that arise with damaged luggage.

Job responsibilities

• Inspect used and returned products to determine the requirement for repair.
• Repair or replace defective or worn-out parts and components using hand, power, or specially designed tools
• Test and adjust repaired products for proper functioning as per company standards
• Determine estimates for repair cost on used and returned products regarding both labor and material required
• Inspect new products to determine manufacturers’ defect or shipping damage to communicate to necessary parties
• Operate computerized inventory record keeping and re-ordering systems for internal and external tracking of the service & repair department needs, stock supplies and requests
• Assist Head Technician on training of CC Technician Trainee and/or store employees
• Load, unload and move materials either manually or with hand operated equipment
• May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements
• Ensure that standards for safe working conditions are observed per OSHA regulations
• Responsible of daily cleaning of work areas and equipment

Profile

We would like to speak to professionals who possess at least two years’ experience in a manufacturing/technical environment with hands on experience using small hand tools.

Additional information

Furthermore, we seek:

• Completion of a High School diploma or equivalent education required
• Mechanical background using hand and power tools a must
• 3-year experience as a machine operator or an assembler in manufacturing is preferred
• Working within repairs of industry product (luggage) required
• Attention to detail and quality would be a high personality trait standard
• Ability to work independently
• Ability to lift 25lbs repeatedly

Working Conditions

Ability to work under pressure, attention to detail, moderate lifting. manual dexterity, hand-eye co-ordination, standing for extended periods, use of power tools, reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing, significant use of memory, finding information, computer use, continuous learning