Client Care Technician, Miami - Design District

LVMH Group; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

LVMH Group seeks a Client Care Technician in Miami to service clients by repairing and troubleshooting damaged luggage. You will inspect products, perform repairs using hand tools, test functionality, and estimate repair costs while maintaining safety and quality standards.

The role emphasizes hands-on use of small tools, manual dexterity, and collaboration with the service & repair department to ensure timely, high-quality luggage care for clients.

Qualifications

• At least two years’ experience in a manufacturing/technical environment with hands-on use of small tools.
• Strong manual dexterity and ability to handle hand tools safely.

Responsibilities

• Inspect used and returned products to determine repair needs.
• Repair or replace defective parts using hand, power, or specialized tools.
• Test and adjust repaired products to meet company standards.
• Estimate repair costs for labor and materials.

Skills

Two years experience

Hand-eye coordination

Tools

Small hand tools

Job description

The Client Care Technician serves clients by performing repairs and troubleshooting any problems that arise with damaged luggage.

Job responsibilities

• Inspect used and returned products to determine the requirement for repair.
• Repair or replace defective or worn-out parts and components using hand, power, or specially designed tools
• Test and adjust repaired products for proper functioning as per company standards
• Determine estimates for repair cost on used and returned products regarding both labor and material required
• Inspect new products to determine manufacturers’ defect or shipping damage to communicate to necessary parties
• Operate computerized inventory record keeping and re-ordering systems for internal and external tracking of the service & repair department needs, stock supplies and requests
• Assist Head Technician on training of CC Technician Trainee and/or store employees
• Load, unload and move materials either manually or with hand operated equipment
• May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements
• Ensure that standards for safe working conditions are observed per OSHA regulations
• Responsible of daily cleaning of work areas and equipment

Profile

We would like to speak to professionals who possess at least two years’ experience in a manufacturing/technical environment with hands on experience using small hand tools.

Additional information

Working Conditions:

Ability to work under pressure, attention to detail, moderate lifting. manual dexterity, hand-eye co‑ordination, standing for extended periods, use of power tools, reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing, significant use of memory, finding information, computer use, continuous learning