Retail Support Associate, Miami Design District

RIMOWA; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

RIMOWA is seeking a versatile retail teammate in Miami to manage shipments, repair luggage, and assist in stock placement on the floor.

The role requires attention to detail, strong communication, and a team-first attitude, with the ability to work varied hours including nights and holidays. The candidate will help ensure flawless store readiness and customer service excellence.

Qualifications

• Must be detail oriented and organized with strong communication skills.
• Reliable team player able to support store operations and client interactions.
• Flexibility to work varied hours including nights, weekends and holidays.

Responsibilities

• Assist with shipping flow, inventory, transfers and stock handling on the selling floor.
• Perform basic luggage repairs and use small hand tools as needed.
• Receive merchandise, stock cash wraps, and ensure accuracy of bills and reports.
• Support client advisors and connect with clients via R-client for repairs or product proposals.
• Complete transfer forms and manage deliveries as requested by management.

Skills

Detail oriented

Strong communication

Team player

Professional demeanor

Education

High School diploma or equivalent

Job description

Position

Job Responsibilities

• Reports to Store Manager ensuring work duties are accurately performed
• Monitors the flow of all shipments and ensures prompt follow up with discrepancies
• Assist with yearend inventory counts including preparation
• Determine appropriate methods of shipping and prepare relevant Prêt-à-portererwork as needed
• Ensure all stock areas are neat, clean and orderly per company standard
• Responsible for completing basic luggage repairs using small hand tools
• Perform box counts and validate against bills of lading, ensuring discrepancies, shortages or damages are reported immediately
• Assist selling floor with product placement and stock recovery
• Complete transfer forms
• Receive merchandise onto selling floor
• Ensure cash wraps are fully stocked with operational supplies as per store readiness
• Ensure accurate tracking and placement of all paid goods.
• Perform deliveries as requested
• Assist client advisors on the sales floor as needed
• Utilize the R-client tool to connect with clients regarding their repairs or to propose new products when appropriate
• Handle any new projects as required by the management team or business need

Profile

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly