Client & Care Team Scheduler & Operations Liaison

Senior Helpers Parent Account; Maryville (TN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Starting salary at $40,000

Medical, Dental, Vision & Life

Paid Time Off

Paid Holidays

Professional Development

Positive Team Culture

Career Growth Opportunities

Job summary

Senior Helpers of Maryville is seeking a Client & Care Team Coordinator to support the scheduling process and daily management of client and caregiver activity. You will handle administrative duties to keep the office running and ensure every visit meets our standard of care.

The role requires strong organization, clear communication, and a willingness to learn in a busy home care environment. Opportunity for growth and development is available with a supportive team.

Qualifications

• 1+ year of customer service, administrative, scheduling, or healthcare experience (we’ll train the right person).
• Excellent communication skills.
• Strong organizational abilities.
• Comfortable working with multiple computer systems.

Responsibilities

• Build and maintain daily caregiver schedules with the Lead Scheduler.
• Fill open shifts and manage last-minute changes.
• Serve as a daily point of contact for clients and caregivers and resolve concerns.
• Conduct follow-ups to ensure the visits meet the standard of care.
• Monitor attendance, clock-ins, and visit completion.
• Handle data entry, filing, onboarding paperwork, and reporting.
• Maintain accurate scheduling documentation in software.
• Coordinate caregiver availability and PTO requests.
• Escalate issues to the Lead Scheduler and operations as needed.
• Assist in the field with client introductions and shift support as needed.

Skills

Customer service

Scheduling

Healthcare experience

Tools

WellSky

Job description

Senior Helpers of Maryville is seeking a Client & Care Team Coordinator to support the scheduling process and daily management of client and caregiver activity. You will handle administrative duties to keep the office running and ensure every visit meets our standard of care.

The role requires strong organization, clear communication, and a willingness to learn in a busy home care environment. Opportunity for growth and development is available with a supportive team.