Client & Care Team Coordinator

Blount Partnership; Maryville (TN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Starting $40,000 base

Insurance (Medical, Dental, Vision & 1

Paid Time Off

Paid Holidays

Professional Development

Team culture

Career growth

Job summary

Senior Helpers of Maryville is seeking a Client & Care Team Coordinator to support the Lead Scheduler, manage daily caregiver schedules, and handle office administration. You will serve as the primary contact for clients and caregivers, ensuring smooth operations and adherence to the standard of care.

This role values organization, calm communication, a willingness to learn, and the ability to adapt as priorities shift. Entry-level opportunity with growth potential in home care.

Qualifications

• 1+ year in customer service, administration, scheduling, or healthcare.
• Excellent communication and organization skills.
• Experience with multiple computer systems; WellSky is a plus.

Responsibilities

• Support the Lead Scheduler with building and maintaining daily caregiver schedules.
• Assist with filling open shifts and last-minute changes.
• Serve as a daily point of contact for clients and caregivers, answering questions and resolving concerns.
• Conduct quality assurance follow-ups on visits to confirm clients receive standard of care.
• Monitor caregiver attendance, clock-ins, and visit completion.
• Track and document client and caregiver communication.
• Handle administrative tasks that support daily operations, such as data entry, filing, onboarding paperwork, and reporting.

Skills

Customer service

Administrative

Scheduling

Healthcare experience

Tools

WellSky

Job description

Client & Care Team Coordinator

At Senior Helpers of Maryville, our mission is to enhance the quality of life for our clients, team members, and community through exceptional and compassionate care.

We’re looking for an organized, friendly, and detail-oriented Client & Care Team Coordinator who enjoys keeping things running smoothly and supporting both caregivers and clients. This is a great entry point into the home care industry for someone who is eager to learn, grow, and make a meaningful impact.

Why You’ll Love Working Here

• Starting Compensation: Starting at $40,000, based on experience, plus an annual performance-based bonus
• Medical, Dental, Vision & Life Insurance
• Paid Time Off
• Paid Holidays
• Professional Development Opportunities
• Positive Team Culture
• Opportunity for Career Growth and Career Path

Position Summary

The Client & Care Team Coordinator works alongside the Lead Scheduler to support the scheduling process and the daily management of client and caregiver activity. This role also owns the administrative duties that keep our office running and helps ensure every visit meets our standard of care.

Success in this role requires strong organization, clear communication, a willingness to learn, and the ability to stay calm when priorities shift.

What You’ll Do

• Support the Lead Scheduler with building and maintaining daily caregiver schedules
• Assist with filling open shifts and last-minute changes
• Serve as a daily point of contact for clients and caregivers, answering questions and resolving concerns
• Conduct quality assurance follow-ups on visits to confirm clients are receiving the standard of care we promise
• Monitor caregiver attendance, clock-ins, and visit completion
• Track and document client and caregiver communication
• Handle administrative tasks that support daily operations, such as data entry, filing, onboarding paperwork, and reporting
• Maintain accurate, timely documentation in scheduling software
• Coordinate caregiver availability and PTO requests
• Escalate client or caregiver issues to the Lead Scheduler and operations team as needed
• Help identify ways to improve scheduling efficiency and client satisfaction
• Assist in the field with client introductions and shift support as needed

Schedule

• Full-Time
• Monday–Friday, 9am to 5pm (Friday is 4pm)

What Success Looks Like

Our Client & Care Team Coordinators are measured on:

• Client satisfaction & retention
• Caregiver satisfaction & retention
• Quality and consistency of visits
• Accuracy and timeliness of documentation
• Responsiveness to clients and caregivers
• Attendance reliability

Qualifications

Preferred Qualifications

• 1+ year of customer service, administrative, scheduling, or healthcare experience (we’ll train the right person)
• Excellent communication skills
• Strong organizational abilities
• Comfortable working with multiple computer systems
• Experience in home care, healthcare, staffing, or logistics is a plus
• Experience with WellSky is a plus
• Ability to prioritize multiple tasks throughout the day

The Ideal Candidate Is

• Calm under pressure
• Positive and encouraging
• Highly organized
• Detail-oriented
• A quick learner
• Solution-focused
• Dependable
• A team player
• Passionate about helping others

Our Core Values

At Senior Helpers, we hire people who believe:

• People Are Our Priority
• Grow with Purpose
• Serve with Passion
• Advocate for Others

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.