Client Services Scheduler & Workforce Liaison

Senior Helpers (US); Tucson (AZ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision insurance

PTO & Holidays

Job summary

Senior Helpers (US) is seeking an organized, high-energy Client Services Coordinator to manage scheduling and staffing operations for our Tucson office. You will serve as the core link between clients, workforce, and logistics, ensuring timely coverage and accurate records.

In this role you will coordinate weekly shifts, maintain CRM data, support billing and payroll processes, and communicate clearly with clients and field staff to resolve conflicts.

Qualifications

• Minimum of 2+ years in a high-volume scheduling, staffing coordination, or logistics role.
• Experience in healthcare, home care, hospitality, or logistical staffing is heavily preferred.
• Proficiency with workforce management software (WellSky/ClearCare preferred), CRM platforms, and Microsoft Office (Excel/Outlook).

Responsibilities

• High-Volume Scheduling: Coordinate, update, and optimize weekly schedules to fulfill client shifts.
• Client Relations: Primary contact for clients, handle inquiries, confirm coverage, resolve scheduling conflicts.
• Workforce Coordination: Communicate daily with field staff to assign shifts and manage attendance.
• Data Management: Maintain CRM/scheduling records, shift tracking, compliance paperwork, and client notes.
• Billing & Payroll Support: Audit completed shifts/hours for payroll data flow and invoicing.

Skills

Scheduling

Multitasking

Communication

Organization under pressure

Tools

WellSky

ClearCare

CRM systems

Microsoft Excel

Microsoft Outlook

Job description

Senior Helpers (US) is seeking an organized, high-energy Client Services Coordinator to manage scheduling and staffing operations for our Tucson office. You will serve as the core link between clients, workforce, and logistics, ensuring timely coverage and accurate records.

In this role you will coordinate weekly shifts, maintain CRM data, support billing and payroll processes, and communicate clearly with clients and field staff to resolve conflicts.