Client Care Supervisor: Growth, Care Plans & Relationships

Family Resource Home Care; Salem (OR); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Mileage reimbursement

Life and AD&D insurance

Paid time off

11 paid holidays

401(k) matching

Operations Academy Training

Job summary

Family Resource Home Care in Salem, Oregon is hiring a Client Care Supervisor (CCS) to drive sales, manage client relationships, and oversee care plans. The role partners with branch staff to implement strategies and ensure client well‑being through regular visits and updated care plans.

The position requires 2+ years in sales/BD in healthcare or home care, excellent communication, and a customer‑focused mindset.

Qualifications

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well‑being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Skills

Communication skills

Goal-oriented

Customer focus

Relationship building

Independent and team work

Home visits

Driving/transportation

Job description

Family Resource Home Care in Salem, Oregon is hiring a Client Care Supervisor (CCS) to drive sales, manage client relationships, and oversee care plans. The role partners with branch staff to implement strategies and ensure client well‑being through regular visits and updated care plans.

The position requires 2+ years in sales/BD in healthcare or home care, excellent communication, and a customer‑focused mindset.