Client Care Supervisor: Growth, Care Plans & Visits

Family Resource Home Care; Grants Pass (OR); Presencial; USD 48.000 - 53.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Paid mileage reimbursement

Company-paid life and AD&D insurance

Paid time off: 3 weeks

11 paid holidays

401(k) matching

Operations Academy Training

Descripción de la vacante

Family Resource Home Care in Grants Pass, OR is hiring a Client Care Supervisor to drive growth, build client relationships, and oversee care plans. This role blends office collaboration and extensive field visits to ensure high-quality care and client satisfaction.

The CCS will focus on acquiring new clients, maintaining strong caregiver support, and coordinating with branch leadership to implement effective strategies. A strong track record in sales and healthcare is preferred.

Formación

• 2+ years in sales, marketing, or business development in healthcare or home care preferred.
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Able to work independently and as part of a team.
• Comfortable visiting clients in their homes.

Responsabilidades

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Conocimientos

Sales

Relationship building

Care plan oversight

Communication

Home visits

Team collaboration

Descripción del empleo

Family Resource Home Care in Grants Pass, OR is hiring a Client Care Supervisor to drive growth, build client relationships, and oversee care plans. This role blends office collaboration and extensive field visits to ensure high-quality care and client satisfaction.

The CCS will focus on acquiring new clients, maintaining strong caregiver support, and coordinating with branch leadership to implement effective strategies. A strong track record in sales and healthcare is preferred.