Client Care & Growth Leader

Family Resource Home Care; Everett (WA); Presencial; USD 36.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary + bonuses

Health/dental/vision

Mileage reimbursement

Life and AD&D insurance

Paid time off

Paid holidays

Professional development

401(k) matching

Operations Academy Training

Descripción de la vacante

Family Resource Home Care is seeking a Client Care Supervisor to drive growth, manage client relationships, and oversee care plans in Snohomish, WA. The role combines sales activities with hands-on client care oversight and collaboration with branch leadership.

The position emphasizes building trust, presenting tailored care plans, and ensuring high-quality service through regular client visits and team coordination.

Formación

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.

Responsabilidades

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Conocimientos

Sales experience

Communication

Relationship building

Customer focus

Teamwork

Descripción del empleo

Family Resource Home Care is seeking a Client Care Supervisor to drive growth, manage client relationships, and oversee care plans in Snohomish, WA. The role combines sales activities with hands-on client care oversight and collaboration with branch leadership.

The position emphasizes building trust, presenting tailored care plans, and ensuring high-quality service through regular client visits and team coordination.