Client Care Supervisor

Family Resource Home Care; Grants Pass (OR); Presencial; USD 48.000 - 53.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive benefits

Paid mileage reimbursement

Company-paid life and AD&D insurance

Paid time off: 3 weeks

11 paid holidays

401(k) matching

Operations Academy Training

Descripción de la vacante

Family Resource Home Care in Grants Pass, OR is hiring a Client Care Supervisor to drive growth, build client relationships, and oversee care plans. This role blends office collaboration and extensive field visits to ensure high-quality care and client satisfaction.

The CCS will focus on acquiring new clients, maintaining strong caregiver support, and coordinating with branch leadership to implement effective strategies. A strong track record in sales and healthcare is preferred.

Formación

• 2+ years in sales, marketing, or business development in healthcare or home care preferred.
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Able to work independently and as part of a team.
• Comfortable visiting clients in their homes.

Responsabilidades

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Conocimientos

Sales

Relationship building

Care plan oversight

Communication

Home visits

Team collaboration

Descripción del empleo

Join Our Team at Family Resource Home Care!

At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!

We are currently hiring for a Client Care Supervisor to join our branch located in Grants Pass / Medford, OR

Position: Client Care Supervisor (CCS)

We’re looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients’ well-being. In this role, you’ll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Requirements

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Work Schedule

• Hours: Monday – Friday, 8 AM - 5 PM
• Location: 25% office work, 75% client visits

Pay Range: $48,000 - $53,000 / Yr

What We Offer

• Competitive salary plus performance-based bonus incentives
• Comprehensive benefits (health, dental, vision)
• Paid mileage reimbursement
• Company-paid life and AD&D insurance
• Paid time off: 3 weeks vacation in your first year
• 11 paid holidays
• Ongoing training and professional development
• Company matching 401(k)
• Operations Academy Training – New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role.

If you're passionate about making a difference in the lives of others, we’d love to hear from you!