Client Care Supervisor- Bilingual

Family Resource Home Care; Salem (OR); Hybrid; USD 48,000 - 55,000; Full time

Benefits offered by this job

Competitive salary + bonus incentives

Health, dental, vision benefits

Paid mileage reimbursement

Life and AD&D insurance

Paid time off: 3 weeks first year

11 paid holidays

401(k) with company match

Operations Academy Training

Job summary

Family Resource Home Care is seeking a bilingual Client Care Supervisor (CCS) in Salem, OR. The role focuses on sales, client relationships, and care plan oversight, with 25% office work and 75% client visits.

The candidate should be bilingual in English and Spanish, have 2+ years in sales/marketing or business development within healthcare or home care, and demonstrate a proven track record of meeting goals. A valid driver’s license and reliable vehicle are required.

Qualifications

• Bilingual in English and Spanish required.
• 2+ years in sales, marketing, or business development (healthcare/home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Present customized care plans to bring in new clients.
• Build trust with clients and families; maintain relationships.
• Monitor client health and update care plans as needed.
• Identify opportunities to increase billable hours and services.
• Collaborate with branch management on growth strategies.

Skills

Bilingual (English & Spanish)

Sales/BD experience

Excellent communication

Customer-focused

Independent & team player

Job description

Join Our Team at Family Resource Home Care!

At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!

We are currently hiring for a Bilingual Client Care Supervisor to join our branch located in Salem, OR

Position: Client Care Supervisor (CCS)

We’re looking for an outgoing, motivated, and humble Bilingual Client Care Supervisor to help drive our growth and ensure our clients’ well-being. In this role, you’ll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Requirements

• Must be bilingual in English and Spanish.
• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Work Schedule

• Hours: Monday - Friday, 8 AM - 5 PM
• Location: 25% office work, 75% client visits

Pay Range: $48,000 - $55,000 / Yr

What We Offer

• Competitive salary plus performance-based bonus incentives
• Comprehensive benefits (health, dental, vision)
• Paid mileage reimbursement
• Company-paid life and AD&D insurance
• Paid time off: 3 weeks vacation in your first year
• 11 paid holidays
• Ongoing training and professional developmentCompany matching 401(k)
• Operations Academy Training - New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role.