Compassionate Veterinary Receptionist & Client Care Pro

Innovetive PetCare; Cookeville (TN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

PTO + holidays

EAP

CE opportunities

Discounted pet care

Inclusive culture

Job summary

Innovetive Petcare in Cookeville, TN is seeking a full-time Veterinary Receptionist (Client Care Representative) to be the welcoming first point of contact for pets and their owners, handling appointments, payments, and client communications.

This fast-paced, team-oriented position offers a stable long-term career with opportunities to grow and contribute to outstanding veterinary care. Competitive hourly pay with benefits available."

Qualifications

• Previous veterinary receptionist, veterinary assistant, healthcare, or customer service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• The ability to multitask and stay organized in a fast-paced setting
• Comfort using computers, scheduling software, and technology
• A calm, compassionate demeanor during emotional or stressful situations
• A dependable work ethic and team-oriented attitude
• Flexibility to work evenings, weekends, and occasional holidays as needed

Responsibilities

• Greeting clients and patients with warmth, professionalism, and compassion
• Answering multi-line phones and managing client communications
• Scheduling appointments and coordinating patient visits
• Processing payments and handling financial transactions accurately
• Maintaining accurate medical records and client information
• Supporting veterinarians and technicians with administrative tasks
• Educating clients on hospital services and patient care recommendations
• Maintaining a clean, organized, and welcoming reception area
• Delivering exceptional customer service in a busy veterinary environment

Job description

Innovetive Petcare in Cookeville, TN is seeking a full-time Veterinary Receptionist (Client Care Representative) to be the welcoming first point of contact for pets and their owners, handling appointments, payments, and client communications.

This fast-paced, team-oriented position offers a stable long-term career with opportunities to grow and contribute to outstanding veterinary care. Competitive hourly pay with benefits available."