Client Care Specialist — Vet Reception & Pet Discounts

VCA Animal Hospitals, Inc; Edmond (OK); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick days

401(k) plan

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking a friendly Customer Service Representative to join our Edmond, Oklahoma hospital. You will be the first contact for clients, greet patients, answer phones, schedule appointments, and support daily hospital operations with compassion.

The ideal candidate has customer service experience, excellent communication, and the ability to multitask in a busy veterinary setting. You will work with veterinarians and technicians to deliver a welcoming, organized client

Qualifications

• Previous customer service or client-facing experience preferred.
• Veterinary or animal care experience is a plus.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients and their pets warmly, providing compassionate customer service.
• Answer calls, respond to inquiries, schedule appointments, and direct calls.
• Check patients in/out and maintain accurate client/patient records.
• Process payments and invoices and communicate appointment reminders.
• Ensure follow-up care is scheduled before leaving the hospital when possible.
• Maintain a clean, organized reception area and follow privacy policies.
• Collaborate with veterinarians and staff to support efficient patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Computer literacy

Tools

Practice management software

Scheduling software

Job description

VCA Animal Hospitals, Inc is seeking a friendly Customer Service Representative to join our Edmond, Oklahoma hospital. You will be the first contact for clients, greet patients, answer phones, schedule appointments, and support daily hospital operations with compassion.

The ideal candidate has customer service experience, excellent communication, and the ability to multitask in a busy veterinary setting. You will work with veterinarians and technicians to deliver a welcoming, organized client