Remote Client Care & Solutions Specialist

Talentoma; New York (NY); Remote; USD 43,000 - 64,000; Full time

Benefits offered by this job

Fully remote

Onboarding training

Regular feedback

Health coverage

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma seeks a Client Services Specialist to connect with clients via phone, email, and live chat, ensuring clear answers and dependable follow-through. This remote role sits within the customer service team and requires a 40-hour weekly commitment.

You'll work from home in New York, interact with the support and service teams, escalate when needed, and focus on accurate notes, prompt responses, and customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years in client services or customer support.
• Experience with CRM and support platforms.
• Ability to interpret product and service information and distinguish routine questions from exceptions.
• Authorized to work in the United States.

Responsibilities

• Review incoming service tickets, emails, and chat requests, identifying the client's question and urgency.
• Answer client calls through a contact-centre system and clarify service needs.
• Check client contact information and service history in a CRM before discussing request details.
• Manage assigned requests through a support platform and document actions taken.
• Respond through live chat, ensuring client understanding of next steps.
• Explain service features using approved information across channels.
• Handle complaints calmly and apply approved solutions.
• Escalate unresolved questions to the team lead or specialist.
• Follow up on open requests and confirm resolution before closing tickets.
• Review service metrics and use feedback to improve processes.

Skills

Customer service

Phone support

Written communication

Problem solving

Education

High school diploma

Tools

Talkdesk

Zoho CRM

Zendesk

Intercom

Job description

Talentoma seeks a Client Services Specialist to connect with clients via phone, email, and live chat, ensuring clear answers and dependable follow-through. This remote role sits within the customer service team and requires a 40-hour weekly commitment.

You'll work from home in New York, interact with the support and service teams, escalate when needed, and focus on accurate notes, prompt responses, and customer satisfaction in a fast-paced environment.