Client Care Specialist — Onsite in Irvine

TaxRise Inc.; Irvine (CA); Hybrid; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) retirement plan with company

Professional Development Program

On-site gym and lounge

Job summary

TaxRise Inc. in Irvine, CA is seeking a Client Care Representative to guide clients through tax resolution with clarity and empathy. You will manage a high volume of calls, respond to emails and messages, collect documents, and keep cases up to date in our CRM to ensure timely progress.

The role offers strong earning potential and a comprehensive benefits package. This is a full-time, onsite position located in Irvine.

Qualifications

• 3–5 years of experience in customer service or call center roles.
• Ability to handle high call volume in a structured environment.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Serve as the primary client point of contact with professionalism.
• Aim for first-call resolution while ensuring accuracy and compliance.
• Respond to emails, text messages, and live chats within SLAs.
• Guide clients on required documentation and next steps.
• Document interactions thoroughly in the CRM and maintain case records.

Skills

Customer service

Clear communication

High call volume

CRM proficiency

Tools

CRM software

Ticketing system

Job description

TaxRise Inc. in Irvine, CA is seeking a Client Care Representative to guide clients through tax resolution with clarity and empathy. You will manage a high volume of calls, respond to emails and messages, collect documents, and keep cases up to date in our CRM to ensure timely progress.

The role offers strong earning potential and a comprehensive benefits package. This is a full-time, onsite position located in Irvine.