Case Advocate: High-Volume Client Support – Irvine, CA

Tax Processing Solutions; Irvine (CA); On-site; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading tax relief company in Irvine, CA is seeking a dedicated case manager to be the client liaison, manage multiple cases efficiently, and provide exceptional service. The role requires client management experience, stellar organizational skills, and the ability to handle high call volumes. Join us to make a significant impact in people’s lives while working in a supportive environment with a commitment to ethics and integrity. Offers a competitive pay rate of $25.00 per hour plus uncapped commissions.

Qualifications

• Client or case management experience is required.
• Ability to handle high volumes of calls and cases.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as the point of contact for clients, managing their cases.
• Provide regular updates to clients via calls, emails, and texts.
• Analyze client account status and maintain accurate records.
• Manage complex cases with multiple moving components.

Skills

client or case management experience

experience with high‑volume caseload

stellar time management

relationship building skills

Job description

A leading tax relief company in Irvine, CA is seeking a dedicated case manager to be the client liaison, manage multiple cases efficiently, and provide exceptional service. The role requires client management experience, stellar organizational skills, and the ability to handle high call volumes. Join us to make a significant impact in people’s lives while working in a supportive environment with a commitment to ethics and integrity. Offers a competitive pay rate of $25.00 per hour plus uncapped commissions.