On-Site Collections Specialist (Billing & Client Care)

TaxRise Inc.; Irvine (CA); On-site; USD 46,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time Off

401(k) retirement plan with company ̊}

Professional Development Program

On-site gym and gaming lounge

Catered team lunches every Friday

Team outings

Job summary

TaxRise Inc. is seeking a Collections Specialist in California to manage billing collections, review past-due accounts, and provide timely updates to clients and lenders. The role emphasizes a client-first approach with strong communication and multitasking in a fast-paced, on-site environment.

You will handle a high volume of calls, resolve billing inquiries, and support the team in bringing accounts current. A 40-hour work week with competitive hourly pay and monthly bonuses awaits.

Qualifications

• High school diploma or GED, or 3 years related experience.
• 2–3 years of collections, billing or high-volume customer service.
• Experience handling sensitive financial information discreetly and ethically.
• Strong communication skills—verbal and written; bilingual in English and Spanish preferred.
• Solid computer proficiency and typing speed.

Responsibilities

• Handle a high volume of inbound and outbound calls related to billing and collections.
• Pull and review past-due accounts and reach out to clients to collect payment.
• Provide lenders and internal teams with accurate and timely case updates.
• Resolve billing inquiries with a client-first approach.
• Follow up on payment arrangements and assist clients in bringing accounts current.
• Identify reasons for account delinquency and elevate complex issues to management.
• Ensure accurate and up-to-date client contact information.
• Regularly monitor and manage open accounts to identify outstanding debts.
• Record payments accurately and maintain organized records.
• Explain payment workout options within company guidelines.
• Maintain compliance with federal and state regulations related to billing and collections.
• Perform general office tasks and additional duties assigned by management.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Tools

CRM software

Job description

TaxRise Inc. is seeking a Collections Specialist in California to manage billing collections, review past-due accounts, and provide timely updates to clients and lenders. The role emphasizes a client-first approach with strong communication and multitasking in a fast-paced, on-site environment.

You will handle a high volume of calls, resolve billing inquiries, and support the team in bringing accounts current. A 40-hour work week with competitive hourly pay and monthly bonuses awaits.