Client Care Specialist – Landscaping & Scheduling

Draftomat; Birmingham (AL); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Supportive office environment

Job summary

Draftomat in Birmingham, AL is seeking a Client Service Representative to support client relationships, scheduling, and day-to-day office coordination. You will engage with customers by phone, email, and in person to ensure smooth service delivery.

The role rewards strong communicators with a professional, customer-first attitude, attention to detail, and the ability to coordinate with field teams while assisting with billing and account management.

Qualifications

• Customer service or office support experience preferred.
• Strong communication and organizational skills.
• Basic computer proficiency and scheduling software experience.
• Detail-oriented and dependable with a professional attitude.

Responsibilities

• Respond to client inquiries via phone, email, and in-person communication.
• Schedule landscaping, maintenance, and service appointments.
• Maintain accurate client records and service requests.
• Coordinate with field teams to ensure timely service completion.
• Resolve customer concerns and provide service updates.
• Assist with billing support and account management.
• Support office administrative tasks as needed.

Skills

Customer service experience

Communication

Organization

Computer proficiency

Scheduling software

Detail-oriented

Dependable

Tools

Scheduling software

Job description

Draftomat in Birmingham, AL is seeking a Client Service Representative to support client relationships, scheduling, and day-to-day office coordination. You will engage with customers by phone, email, and in person to ensure smooth service delivery.

The role rewards strong communicators with a professional, customer-first attitude, attention to detail, and the ability to coordinate with field teams while assisting with billing and account management.