Client Service Representative

Draftomat; Birmingham (AL); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Supportive office environment

Job summary

Draftomat in Birmingham, AL is seeking a Client Service Representative to support client relationships, scheduling, and day-to-day office coordination. You will engage with customers by phone, email, and in person to ensure smooth service delivery.

The role rewards strong communicators with a professional, customer-first attitude, attention to detail, and the ability to coordinate with field teams while assisting with billing and account management.

Qualifications

• Customer service or office support experience preferred.
• Strong communication and organizational skills.
• Basic computer proficiency and scheduling software experience.
• Detail-oriented and dependable with a professional attitude.

Responsibilities

• Respond to client inquiries via phone, email, and in-person communication.
• Schedule landscaping, maintenance, and service appointments.
• Maintain accurate client records and service requests.
• Coordinate with field teams to ensure timely service completion.
• Resolve customer concerns and provide service updates.
• Assist with billing support and account management.
• Support office administrative tasks as needed.

Skills

Customer service experience

Communication

Organization

Computer proficiency

Scheduling software

Detail-oriented

Dependable

Tools

Scheduling software

Job description

About Us

Draftomat is a professional landscaping and grounds maintenance company providing dependable outdoor maintenance solutions for residential and commercial clients. Our focus is on exceptional customer care, reliable service, and maintaining clean, visually appealing outdoor environments.

Job Summary

We are seeking a professional and customer-focused Client Service Representative to support customer relationships, service scheduling, and day-to-day office coordination. This role is ideal for someone with strong communication skills who enjoys helping clients and supporting business operations.

Key Responsibilities

• Respond to client inquiries via phone, email, and in-person communication
• Schedule landscaping, maintenance, and service appointments
• Maintain accurate client records and service requests
• Coordinate with field teams to ensure timely service completion
• Resolve customer concerns and provide service updates
• Assist with billing support and account management
• Support office administrative tasks as needed

Qualifications

• Previous customer service, client relations, or office support experience preferred
• Strong communication and organizational skills
• Basic computer proficiency and scheduling software experience
• Detail-oriented and dependable
• Professional and customer-first attitude

Compensation & Benefits

• Pay: $19 - $29 per hour
• Full-time stable employment
• Paid training
• Career advancement opportunities
• Supportive office environment