Client Care Specialist II — Complex Banking Support

City National Bank; Phoenix (AZ); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition Reimbursement

Career Development

Paid Time Off

Job summary

City National Bank is seeking a Client Care Specialist to respond to and resolve a broad range of complex operational issues for clients and colleagues, delivering service that reflects our brand promise. You will manage conversations with a focus on quality and process deposits, loans, cards, wires, and online services.

You will provide first-line technical support for CNB's online products, escalate when needed, and stay current on policy and regulatory requirements while guiding clients with

Qualifications

• Bachelor's degree or equivalent is required.
• Minimum 1 year of contact center experience.
• Minimum 2 years of banking experience.

Responsibilities

• Responds to and handles a broad range of complex operational issues from clients and bank personnel.
• Provide 1st tier technical and navigational assistance for CNB online products and services.
• Escalate issues to management as needed and ensure policy adherence.

Skills

Customer service

Communication skills

Problem solving

Multi-tasking

Independent research

Education

Bachelor's Degree or equivalent

Tools

ACD

VRU

Softphones

Job description

City National Bank is seeking a Client Care Specialist to respond to and resolve a broad range of complex operational issues for clients and colleagues, delivering service that reflects our brand promise. You will manage conversations with a focus on quality and process deposits, loans, cards, wires, and online services.

You will provide first-line technical support for CNB's online products, escalate when needed, and stay current on policy and regulatory requirements while guiding clients with