Client Care Specialist: Banking Support & Solutions

Hbcu Connect, Llc; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Paid time off

Paid holidays

Job summary

Truist Financial Corporation is seeking a customer care professional to answer routine inquiries and resolve issues for new and existing clients. You will be acting as a client advocate, using available tools to ensure timely follow-up and high-quality service.

Responsibilities include investigating requests across care center and branches, educating clients about self-service options, and complying with all policies to minimize risk. Prior experience in call centers is preferred.

Qualifications

• High School diploma or equivalent.
• Experience in client servicing or call center settings preferred.
• Proficient with Windows/Microsoft Office and multi-platform tools.
• Strong written and verbal communication skills.

Responsibilities

• Handle incoming calls for routine inquiries about products, procedures, systems or policies.
• Utilize tools to curate a differentiated client experience and track unresolved issues.
• Advocate for clients by tracking complaints and feedback regarding Truist products and services.
• Investigate and resolve client requests across Care Center, branches and other lines of business.
• Educate clients on self-service options and Truist technologies to improve banking experience.
• Follow policies and regulations to protect clients and Truist from risk.
• Engage in ongoing personal and professional development.

Skills

Client servicing

Computer applications

Written and verbal communications

Problem-solving

Multitasking

Education

High School diploma

Tools

Windows

Microsoft Office

Job description

Truist Financial Corporation is seeking a customer care professional to answer routine inquiries and resolve issues for new and existing clients. You will be acting as a client advocate, using available tools to ensure timely follow-up and high-quality service.

Responsibilities include investigating requests across care center and branches, educating clients about self-service options, and complying with all policies to minimize risk. Prior experience in call centers is preferred.