Client Care & Scheduling Specialist — In-Office (Mon–Fri)

Jeannie Cleaning; Portage (MI); Presencial; USD 28 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Vision insurance

Dental insurance

Life insurance

No nights, No weekends

Growth opportunities

Resumo da oferta

Jeannie Cleaning is seeking a Customer Services Specialist to deliver an exceptional client experience in an in-office Portage, MI setting. This 30-40 hour, Mon-Fri role blends warm client care, scheduling, and admin support to back our MVP team of technicians and keep clients delighted.

Responsibilities include answering calls, replying to emails within 24 hours, and maintaining accurate client notes while using our scheduling software.

Qualificações

• 2 years of customer service experience.
• Able to communicate clearly and professionally in English by phone, email and text.
• Excellent computer skills: email, texting, spreadsheets, word documents, Chrome Browser.

Responsabilidades

• Answer phone calls live and respond to emails within 24 business hours.
• Build lasting relationships with clients through warm, professional communication.
• Proactive follow-up and feedback sharing with the team.
• Respond to inquiries, assist with consultations or bookings, and confirm first cleaning details.
• Turn interactions into positive, memorable experiences.
• Support daily cleaning schedules and monitor bookings using our software.
• Communicate changes to clients and technicians; maintain accurate client notes.
• Open/close office as needed and assist with other duties.

Conhecimentos

Communication skills

Problem-solving

Organization

Tech savvy

Growth mindset

Ferramentas

Email

Spreadsheet software

Word processing

Chrome/Browser

Descrição da oferta de emprego

Jeannie Cleaning is seeking a Customer Services Specialist to deliver an exceptional client experience in an in-office Portage, MI setting. This 30-40 hour, Mon-Fri role blends warm client care, scheduling, and admin support to back our MVP team of technicians and keep clients delighted.

Responsibilities include answering calls, replying to emails within 24 hours, and maintaining accurate client notes while using our scheduling software.