Client Care Coordinator - Front Desk & Scheduling

Monarch Behavioral Health, PLLC - San Antonio Tx; San Antonio (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Employee Assistance Program

Job summary

Monarch Behavioral Health in San Antonio is hiring a full-time Client Care Coordinator to support client access to care. You will be the first point of contact, creating a welcoming, professional environment and assisting with front office operations, scheduling, intake, and records.

The ideal candidate has at least three years of patient or customer support experience, healthcare setting preferred. This in-person role requires strong organizational skills, teamwork, and proficiency with EHR,

Qualifications

• Minimum of three years of patient or customer support experience.
• Healthcare setting or private practice experience preferred.
• Well-organized and detail-oriented.

Responsibilities

• Greet clients in a warm, professional manner and provide an atmosphere of support and respect.
• Manage incoming phone calls, emails, and portal messages, responding promptly and directing inquiries appropriately.
• Schedule, confirm, and update client appointments; coordinate clinician schedules.
• Process new client intakes, including collecting required forms and verifying insurance.
• Maintain accurate client records in the electronic health record (EHR) system.
• Assist with billing processes, insurance verification, and client account management as directed.
• Protect confidentiality and follow HIPAA regulations in all interactions.
• Collaborate with clinical and administrative team members to ensure high-quality client care.
• Support office operations including supply management, scanning, filing, and light clerical tasks.
• Escalate urgent client concerns or safety issues to clinical leadership immediately.

Skills

Customer service

Time management

Scheduling

HIPAA compliance

Communication skills

Tools

Electronic Health Records (EHR)

Scheduling systems

Google Suite

Job description

Monarch Behavioral Health in San Antonio is hiring a full-time Client Care Coordinator to support client access to care. You will be the first point of contact, creating a welcoming, professional environment and assisting with front office operations, scheduling, intake, and records.

The ideal candidate has at least three years of patient or customer support experience, healthcare setting preferred. This in-person role requires strong organizational skills, teamwork, and proficiency with EHR,