Patient Experience Coordinator

Colorado In Motion; San Antonio (TX); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Paid Time Off

Family Building and Parental Leave

401(k) with employer matching up to 4%

Structured onboarding with a 30/60/90‑

growth path across clinics

Job summary

Confluent Health, LLC is seeking a Care Coordinator at our San Antonio clinic to be the welcoming first voice and face for patients, handling front desk operations, scheduling, insurance verification, payments, and patient records with HIPAA compliance.

You will contribute to a calm, organized patient experience in a fast-paced environment. We offer health, dental, and vision insurance, PTO, 401(k) with up to 4% match, and structured onboarding with growth paths across clinics.

Qualifications

• High School Diploma or GED.
• Experience in a medical front desk, healthcare reception, physical therapy, chiropractic, dental, or similar clinical office setting preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort using computers, phones, scheduling systems, electronic medical records, email, and basic spreadsheets.
• Ability to discuss payments, scheduling expectations, and basic insurance information with professionalism.
• A calm, patient-centered approach with strong attention to detail and a willingness to help the team.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Front desk operations

HIPAA compliance

Patient communication

Multitasking

Education

High School Diploma or GED

Tools

Scheduling systems

Electronic Medical Records

Email

Spreadsheets

Job description

Confluent Health, LLC is seeking a Care Coordinator at our San Antonio clinic to be the welcoming first voice and face for patients, handling front desk operations, scheduling, insurance verification, payments, and patient records with HIPAA compliance.

You will contribute to a calm, organized patient experience in a fast-paced environment. We offer health, dental, and vision insurance, PTO, 401(k) with up to 4% match, and structured onboarding with growth paths across clinics.