Client Care & Scheduling Coordinator

SkinSpirit; Santa Rosa (CA); On-site; USD 86,100,000 - 100,620,000; Part time

Benefits offered by this job

Employee discounts

Friends & Family discounts

401(k) with company match

Medical, Vision, and Dental insurance

Paid holidays

Job summary

SkinSpirit is seeking a Client Care Administrator to join our Administrative team in Mill Valley in a part-time capacity. The role supports daily clinic operations, including phone coverage, scheduling, registration, and opening/closing transactions, to ensure seamless guest experiences.

Ideal candidates bring 1+ year of customer or sales experience, exceptional service skills, and the ability to multitask in a fast-paced setting.

Qualifications

• High School Diploma or GED required; AA preferred.
• 1+ years of customer or sales experience required; experience in an aesthetic setting preferred.
• Exceptional customer service skills.
• Ability to be efficient and productive in a fast-paced environment.
• Ability to multi-task, prioritize, and organize with a consistently high level of accuracy.
• Must be a team player.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Knowledge of: Internet, Outlook, Excel, Word and the ability to learn new software quickly.
• Social media experience is a plus.
• Excellent, written, verbal and interpersonal skills.
• Great attention to detail and accuracy.
• Consistently demonstrates good judgement, strong character and personality, ethics and high standards of performance.
• Experience in medical office/understanding of cosmetic procedures/skin care products.
• Experience with Zenoti or other POS systems preferred by not required.

Responsibilities

• Candidate is required to work a combination of weekday, weekend and evening shifts, to include opening and closing shifts.
• Provide excellent client care and customer service
• Answer and screen high volume of inbound phone calls
• Manage appointments (scheduling, moving and canceling appointments)
• Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
• Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Accurately complete client transactions
• Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
• Perform opening and closing duties of the clinic
• Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
• Maintain complete confidentiality in all guest matters in accordance with company policy
• Assist with other duties and projects as assigned by management

Skills

Customer service

Multitasking

Team player

Communication skills

Attention to detail

Internet/Online tools

Education

High School Diploma or GED

AA preferred

Tools

Outlook

Excel

Word

Zenoti

POS systems

Job description

SkinSpirit is seeking a Client Care Administrator to join our Administrative team in Mill Valley in a part-time capacity. The role supports daily clinic operations, including phone coverage, scheduling, registration, and opening/closing transactions, to ensure seamless guest experiences.

Ideal candidates bring 1+ year of customer or sales experience, exceptional service skills, and the ability to multitask in a fast-paced setting.