Client Care Representative

Benjamin Franklin Plumbing, LLC; Temple (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Benjamin Franklin Plumbing, LLC in Temple, Texas is seeking a professional to manage incoming client calls and assist with service dispatching. The ideal candidate values professionalism and punctuality, ensuring a positive first impression for clients.

This role requires a high school diploma, strong verbal communication skills, and the ability to use computer software effectively. Prior customer service experience is preferred. Join our team and make a difference in our clients' satisfaction!

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Prior customer service experience preferred.

Responsibilities

• Answer incoming client telephone calls promptly.
• Supervise and dispatch scheduled service and maintenance calls.
• Notify clients if the plumber cannot arrive on time.

Skills

Verbal communication

Telephone communication

Computer software skills

Education

High school diploma or equivalent

Job description

Plumbing Careers at Benjamin Franklin Plumbing®

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

Job Summary

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential. Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Minimum Requirements

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred