Client Care Representative

Mast Roofing & Construction, Inc.; Oley Township (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

IRA match 100%

Paid time off

Health/Dental/Vision insurance

Year-end bonus

Job summary

Mast Roofing & Construction, Inc. is seeking a customer service/office coordinator to manage inbound calls, gather information using a script, and enter data into our system. You will schedule service appointments and follow up with clients to confirm times.

Paid holidays, 401(k) with full company match, health/dental/vision insurance, and paid time off are among the benefits offered. The role supports service area across Oley, Allentown, and Reading, PA, with a competitive hourly base and

Qualifications

• Excellent phone communication and active listening.
• Strong attention to detail to avoid missed details.
• Willingness to follow a scripted process for consistency.
• Ability to grow with a growing company.

Responsibilities

• Answer incoming calls and schedule service calls/estimates.
• Follow a script to gather information accurately.
• Enter details into company computer program.
• Schedule clients for service calls and estimates.
• Make outbound calls to confirm appointments.

Skills

Phone etiquette

Detail oriented

Process driven

Influencer mindset

Tools

CRM software

Job description

At Mast Roofing & Construction, we help homeowners. How? By keeping a safe roof over their head and advising them about all aspects of the exterior of their home. We've been doing this for over 25 years, and we're really good at it. So, lots of people call us and we need help!

We're Looking For Someone Who

• Likes to talk to people on the phone – because it's an important way that we connect with our clients
• Has high attention to detail – because our clients wouldn't like it if we show up at 4:00am instead of 4:00pm
• Understands the importance of constantly improving – because we are doing just that. We are a growing company and expect you to grow along with us!
• Can be an influencer – because we are not the only option a prospective client has
• Likes to follow a process – because a well-thought-out process is what gets our client a great experience

What would I be doing?

• Answering incoming calls
• Following a script when asking questions to make sure we get all the information we need
• Entering information into our computer program
• Scheduling clients for service calls and estimates
• Making outbound calls to confirm appointments

What about the pay and benefits?

• $18/hr.+ base depending on experience level
• Plus SPIFFS and Bonuses
• Personalized Training
• Paid Holidays (we even count your birthday as a holiday!)
• 100% IRA match up to 3%
• Paid Time Off
• Medical/Dental/Vision Insurance Plans
• Year-end Bonus

SERVICE AREAS

Employees can expect to work in the following areas, alongside Oley, PA:

• Allentown, PA 18102
• Reading, PA 19601

Sound interesting? Check out our website to learn more about us and fill out an application while you're there! All applications are confidential

Salary: $40000 - $65000 per year