Call Center Specialist

One Hour Heating & Air Conditioning; Charlotte (NC); Hybrid; USD 23,419 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Referral bonus

Service discount

Job summary

One Hour Heating & Air Conditioning is seeking upbeat, engaging people for a fast-paced call center environment. You will assist customers, schedule services, and drive solutions with a focus on exceptional service.

The role offers a full‑time schedule with rotating weekends, a hybrid remote option after training, and uncapped incentive pay in addition to a base salary.

Qualifications

• Must be available 5 days a week including weekends.
• Hybrid in-office and remote work after training.
• Experience in customer service preferred.
• Strong communication skills required.
• Good typing skills.

Responsibilities

• Respond to general customer inquiries on schedule, service, and invoicing.
• Schedule customer appointments.
• Contact previous customers for renewals and prospective customers for new services.
• Maintain accuracy of call details.

Skills

Communication

Reasoning

Listening

Typing

Map reading

Tools

CSR program

Typing

Job description

One Hour Heating and Air Conditioning is searching for upbeat, positive, and engaging people who enjoy working in a call center atmosphere and are good at helping customers find solutions to their needs.

Here are the facts:

• Commission, bonuses and other incentives will boost your hourly pay!
• Full time schedule with rotating weekends
• Hybrid remote work schedule for night and weekend shifts once successful training period has been met
• Year round, steady work
• Family‑owned company, you're not just a number here!
• Absolute room for growth (we hire from within!)

You are the very first point of contact with our customers and provide an experience that will leave a lasting impression.

Individuals with exceptional communication, reasoning, and listening qualities are only those that we will consider.

Our culture at One Hour is that of a close‑knit team. Our team members, from Service to Operations to Administration, all work together toward one main goal: to offer top‑quality service to our customers.

Benefits

All One Hour Staff Members enjoy benefits that include:

• Training and continuous growth support
• Medical / Dental / Vision / Critical Illness and Accident plans
• Short and long term disability
• 401K with company match
• Paid vacation and holiday time
• Referral bonus program
• Discount on all services

You don’t have to have direct experience in a call center environment, but you should be comfortable talking with current and potential customers via phone. Enthusiasm, confidence, and a willingness to serve is what you should possess and are inherent qualities that will make you successful. You will make a competitive base salary plus enjoy uncapped incentive pay and bonuses. In‑house training is provided and support and guidance is never ending.

Responsibilities

• Responding to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing
• Scheduling appointments with customers
• Contacting previous customers for renewals and prospective customers for new services
• Maintaining and ensuring accuracy of call details

Qualifications

• Have flexibility to work 5 days a week that includes weekend rotations. Our call center operates from 6am - 11pm, seven days a week.
• Possess the discipline to work remotely (hybrid in office and remote work schedule) once successfully approved
• Be able to effectively manage potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently
• Have a minimum of two (2) years related experience working with customers directly. Phone, dispatch and/or inbound experience a plus
• Be proficient working with various computer programs, multiple screens at once and have the aptitude to master our in‑house CSR program, as well as having good typing skills is a must.
• Have a geographical knowledge of our service area and/or map reading skills

All Call Center Specialists are expected to pass a pre‑employment drug screen, as well as undergo a thorough background check.

Additional Information

Find out why we are one of the most sought after HVAC Service Firms in the area. You will be glad that you did!

Job Type: Full‑time

Salary: $17.00 - $18.00 per hour

Benefits (Summary)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets its own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.