Client Care Representative

One Hour Heating & Air Conditioning; Augusta (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Opportunity for advancement

Company parties

Competitive salary

Training & development

401(k) matching

Dental insurance

Vision insurance

Job summary

Duggan One Hour Heating and Air Conditioning / Mister Sparky Augusta is seeking a Client Care Rep to support field technicians by managing calls, scheduling and dispatch duties. You will be the first voice, handling client inquiries with a courteous demeanor and ensuring timely communication and service delivery.

The role requires strong telephone skills, solid computer aptitude, and prior customer service experience.

Qualifications

• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
• Makes outbound calls to clients to ensure that they are satisfied with any repairs.
• On Call after hours in rotation.

Skills

Verbal and phone communication

Computer skills

Customer service experience

Job description

Responsive recruiter
Benefits

• Bonus based on performance
• Health insurance
• Paid time off
• Opportunity for advancement
• Company parties
• Competitive salary
• Training & development
• 401(k) matching
• Dental insurance
• Vision insurance

YOU WANT MORE FROM YOUR JOB. (That’s why you are looking here)
Duggan One Hour Heating and Air Conditioning / Mister Sparky Augusta is a fast-growing HVAC & Electrical company
needing a Client Care Rep to maximize productivity for our field technicians.
Job Summary
This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls.
Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Makes outbound calls to clients to ensure that they are satisfied with any repairs
• On Call after hours in rotation.
  

Minimum Requirements

• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
  

Compensation: $35,000.00 - $50,000.00 per year
Join the One Hour Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

• Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
• Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
• Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.