Client Care Representative

Roger's Plumbing; Leander (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Professional development assistance

Job summary

Roger's Plumbing in Leander, TX is hiring a full-time Client Care Representative earning $18 per hour. You will handle inbound calls, schedule appointments, and dispatch technicians, all while delivering exceptional customer service and building trust with clients.

We value a friendly, team-oriented atmosphere, offer competitive benefits including health insurance, a 401(k), PTO, and professional development assistance to help you grow within a family-friendly company that treats employees as

Qualifications

• 1+ year of customer service experience required.
• Strong communication skills and phone etiquette.
• Call center experience preferred but not required.

Responsibilities

• Handle inbound calls from clients and potential customers.
• Schedule appointments and dispatch technicians to service sites.

Skills

Customer service

Communication

Call center experience

Job description

Are you ready to take your career to the next level with a dynamic team in Leander, TX? Join Roger's Plumbing as our full-time Client Care Representative, where you'll earn a competitive pay of $18 per hour while enjoying exceptional benefits such as health insurance, a 401(k), generous paid time off (PTO), and professional development assistance to help you grow. We're looking for someone with a passion for providing outstanding customer service and the ability to foster positive relationships, ensuring every client feels valued and heard. If you are enthusiastic about making a difference and thrive in supportive environments, then this is the opportunity for you!

WANT TO KNOW MORE ABOUT OUR FAMILY-ORIENTED BUSINESS?

Since 1994, we at Roger's Plumbing have been working on perfecting our services and standing out from the rest of our competitors. We are uncompromising in our high standards, and the benefits and services we offer our clients are unique. Our priority is to deliver world-class services that exceed our clients' expectations. Whether our customers need a water drip fixed, a drain unclogged, or anything else, our highly skilled, experienced plumbers can handle it.

The best services start with the right people. We are a family-oriented company with a small business feel that views its employees as valuable members of our team. Team building is extremely important to us, so we carefully curate an open, supportive work environment. Each member of our team is treated with respect and rewarded with competitive pay, benefits, and perks.

DO YOU MEET THESE QUALIFICATIONS?

• Ability to clearly and effectively communicate information
• 1+ year of customer service experience

Although not required, 1+ years of call center experience is preferred!

WHAT WILL YOU DO AS A CLIENT CARE REPRESENTATIVE?

As the day unfolds at Roger's Plumbing, you dive into your role as a Client Care Representative with enthusiasm, answering inbound calls from both existing clients and potential customers eager for assistance. Each ring presents an opportunity, and with exceptional phone skills, you effortlessly build rapport, listening attentively to concerns and creating a sense of trust. As you schedule appointments for clients and dispatch technicians, you enjoy the collaborative spirit of your team, each member contributing to a seamless experience. Following established processes with precision, you document and process customer requests, ensuring every detail is handled accurately. From 8:00 AM to 4:30 PM, you navigate a dynamic environment where your dedication makes a significant impact, leaving clients feeling valued and cared for, day in and day out.