Client Service Representative

Griffin Plumbing, Inc.; Santa Maria (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Retirement plan

Paid time off

Training opportunities

Uniforms provided

Work-life balance

Job summary

Griffin Plumbing, Inc. is seeking a Client Service Representative to be the first point of contact for customers in Santa Maria, CA. The role involves answering calls, scheduling service visits, and maintaining customer data in ServiceTitan.

Strong communication, multitasking, and a customer-first mindset are essential. The position is in-office, full-time, with competitive hourly pay and comprehensive benefits after three months.

Qualifications

• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities.
• Comfortable using computers and office software.
• Team-oriented with a customer-focused mindset.

Responsibilities

• Answer inbound calls and follow established call scripts and procedures.
• Schedule service calls and maintain required call ratios.
• Enter and manage customer data in ServiceTitan (service software).
• Perform follow-up, happy customer, and club member calls.
• Handle customer concerns professionally and elevate issues as needed.
• Complete basic administrative tasks, including filing and follow-up correspondence.

Skills

Communication

Multitasking

Office software

Teamwork

Education

GED or equivalent

Tools

ServiceTitan

Job description

Client Service Representative

Location: Santa Maria, CA (In-Office)
Pay: $17–$25/hour (based on experience)
Job Type: Full-Time, Hourly

Why Griffin Plumbing?

For over 20 years, Griffin Plumbing, Inc. has been a trusted leader in Santa Barbara and San Luis Obispo Counties. With an A+ BBB rating and over 860 Google reviews (4.9 stars!), we’re recognized for our professionalism, exceptional customer service, and dedication to our team. At Griffin Plumbing, you’ll find more than a job - you’ll find a career where you’re respected, supported, and rewarded for your skills.

The Client Service Representative is the first point of contact for our customers and plays a key role in delivering a positive customer experience. This position requires strong communication skills, professionalism, and the ability to handle multiple tasks in a fast-paced office environment.

Key Responsibilities

• Answer inbound calls and follow established call scripts and procedures
• Schedule service calls and maintain required call ratios
• Enter and manage customer data in ServiceTitan (service software)
• Perform follow-up, happy customer, and club member calls
• Handle customer concerns professionally and elevate issues as needed
• Complete basic administrative tasks, including filing and follow-up correspondence

Qualifications

• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Comfortable using computers and office software
• Team-oriented with a customer-focused mindset
• GED or equivalent

Typical Schedule

• 40 hours per week
• Shift: 8:30 AM – 5:30 PM (1-hour lunch)
• Occasional additional hours and rotating after-hours phone coverage required

Employee Benefits (After 3 Months)

• Competitive hourly pay (depending on experience)
• Healthcare: medical, dental, and vision coverage
• 3% company-matched retirement plan
• Paid vacation, holidays, and sick days (5 vacation, 5 sick days, & 6 paid holidays)
• Professional training & growth opportunities
• Company-provided uniforms
• A true work/life balance—you won’t be overworked here!