Client Care Representative

Benjamin Franklin Plumbing of Long Island; Pompton Lakes (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Competitive salary

Job summary

Benjamin Franklin Plumbing is seeking a friendly, professional Call Center Associate in New Jersey to handle incoming client calls and schedule service.

You will support dispatch, update client accounts, and perform light marketing and administrative duties, reporting to the Call Center Manager.

If you value customer satisfaction, punctuality, and a team environment, this role offers growth opportunities and performance-based incentives.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Good computer software skills required.
• Prior customer service experience preferred.
• Good conflict resolution skills.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window.
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls.
• Updates clients accounts with proper information.
• Outbound calling to customers for service reminders.
• Light email marketing and online marketing duties.
• Light Administrative duties

Skills

Verbal and telephone communication

Customer service experience

Conflict resolution

Marketing content creation

Online marketing

Sales experience

Education

High school diploma or equivalent

Tools

Service Titan CRM

Excel

Job description

Benefits:

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Competitive salary

Plumbing Careers at Benjamin Franklin Plumbing

Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? Then you could be a candidate for Benjamin Franklin Plumbing! If you are an individual who values a rewarding career and would like your customers to be genuinely satisfied, you may be a match for our team.

JOB SUMMARY

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls
• Updates clients accounts with proper information
• Outbound calling to customers for service reminders
• Light email marketing and online marketing duties
• Light Administrative duties

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Good conflict resolution skills

Beneficial Skills and Experience

• Proficiant with Service Titan CRM
• Proficiant in Excel
• Sales Expierence
• Expierence working within a franchise system or Plumbing and Trades Industry
• Marketing content creation and execution (online and email)