CLIENT CARE REPRESENTATIVE

ANIMAL CARE GROUP OF LAKE OSWEGO, LLC; Lake City (SC); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical, dental, and vision insurance

Paid time off + holiday pay

Employee pet care discounts

Continuing education opportunities

Career growth and development support

401(k) options

Team-centered culture

Team events and celebrations

Job summary

Animal Care Group of Lake Oswego is seeking two Client Care Representatives for on-site roles in a busy veterinary hospital. You will welcome clients, manage calls, schedule appointments, and support the medical team with billing and client education.

The team emphasizes compassionate care, collaboration, and ongoing growth in a supportive environment, with full- and part-time schedules and weekend availability.

Qualifications

• Previous veterinary reception experience is preferred
• Warm, compassionate, and confident under pressure
• Clear professional communication in person, on the phone, and digitally
• Dependable and supportive of teammates
• Ability to manage multiple priorities with attention to detail
• Comfort discussing services, estimates, and payments
• Positive energy and team spirit

Responsibilities

• Welcome clients and patients with warmth and professionalism
• Manage a high-volume phone system with accuracy
• Schedule appointments and coordinate patient flow
• Respond to client messages and communicate with the medical team
• Assist with client education, billing, estimates, and payments
• Keep information organized and ensure smooth communication between clients and team
• Provide a steady, compassionate presence during both routine visits and challenging moments

Skills

Veterinary reception

Communication skills

Multitasking

Customer service

Job description

General Information

Ref #

53972

Department

Clerical

Job Site

Animal Care Group of Lake Oswego

Date Published

08-24-2026

Pay Class

Full-Time

Working Arrangement

On-site

Base Min.

$ 20

Base Max.

$ 23

Description & Requirements

Company Overview

At Animal Care Group of Lake Oswego, we are focused entirely on providing exceptional small animal medical care in a community-trusted environment. You are joining an established practice where commitment to quality is evident in our AAHA Accreditation status. Our dedication to our patients and clients is reflected in our outstanding 4.9-star Google rating. This is a unique opportunity for you to join a dedicated team in the beautiful Pacific Northwest, where you can succeed and do your best work every single day.

We understand that the future of veterinary medicine relies on supporting every member of the hospital team. As part of a larger network, Animal Care Group of Lake Oswego is built on a culture of continuous learning and growth. We are committed to ensuring our teammates have the resources needed to advance their careers, whether that means pursuing specialization, achieving credentialed technician status, or moving into leadership roles. You will find that our commitment extends to providing strong mentorship and systems that support your workflow so you can focus on patient care, not administrative burdens.

Quality medicine means being ready for any challenge, and you will be utilizing your skills in a setting that handles Small Animal general practice and Urgent Care cases. Our AAHA accreditation ensures that we adhere to the highest standards of facility operation and patient protocols. To further support your medical decision-making, you have direct access to internal specialty consultations across various disciplines, allowing you to treat complex cases confidently and deliver gold-standard care that the Lake Oswego community relies on.

Lake Oswego, Oregon, offers an idyllic blend of upscale suburban living and natural Pacific Northwest beauty. Located just south of Portland, this community is renowned for its excellent schools, vibrant downtown area, and extensive parks system surrounding the beautiful Oswego Lake. You will discover a welcoming, family-oriented locale that provides easy access to outdoor activities like hiking and water sports, while still offering a quick commute to all the urban amenities Portland has to offer. This location ensures a high quality of life outside of the hospital, enabling you to maintain a healthy work-life balance.

Job Description

Want to Work With Your Best Friend?

We’re Hiring Two Client Care Representatives!

Animal Care Group of Lake Oswego has two openings on our Client Care Representative team. Apply with your best friend, your favorite former coworker, or someone you know would make every shift better.

We have both full-time and part-time opportunities available. You don’t have to apply as a pair—but if you’ve ever said, “We would be so much fun to work with,” this might be your chance!

Each applicant will be considered individually based on experience, availability, and fit for the role.

Who We Are

At Animal Care Group of Lake Oswego, we’re more than a veterinary hospital—we’re a team built on compassion, connection, exceptional medicine, and meaningful work.

Since 1986, we’ve been a trusted part of our community, caring for pets and the people who love them. We work hard, support one another, celebrate together, and believe that a great hospital experience begins with a team that genuinely cares.

Who You Are

You’re not “just a receptionist.” As a Client Care Representative, you are the welcoming face, reassuring voice, and heartbeat of our hospital.

You thrive in a fast-paced environment, genuinely enjoy helping people, and know how to balance compassion with efficiency. You understand that veterinary medicine isn’t only about caring for animals, it’s also about supporting the people who love them.

You May Be a Great Fit If You

• Have previous veterinary reception experience; veterinary or medical reception experience is strongly preferred
• Are warm, compassionate, and confident, even when things become busy or emotional
• Communicate clearly and professionally in person, over the phone, and digitally
• Are dependable and committed to supporting your teammates
• Can manage multiple priorities without losing attention to detail
• Are comfortable discussing veterinary services, treatment estimates, and payments
• Bring positive energy and genuinely enjoy being part of a team
• Are adaptable, organized, and ready to learn and grow

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Manage a high-volume phone system with accuracy and care
• Schedule appointments and help coordinate patient flow throughout the day
• Respond to client messages and communicate with the medical team
• Assist with client education, billing, estimates, and financial transactions
• Keep information organized and communication moving between clients and teammates
• Provide a steady, compassionate presence during everything from exciting new-puppy visits to difficult goodbyes

Schedule

• Full-time and part-time opportunities are available
• Saturday availability is required
• We strive to provide consistent schedules with work-life balance in mind

Why Join Us?

Because This Is The Kind Of Place Where

• Your voice matters
• Your growth is supported
• Your work makes a real difference
• Your teammates show up for one another
• Hard work and accomplishments are recognized and celebrated
• The people around you can become more than coworkers

Benefits & Perks (And There Are A Lot)

We believe in taking care of our people as well as taking care of our patients.

• Competitive hourly pay (based on experience)
• Medical, dental, and vision insurance
• Paid time off + holiday pay
• Employee pet care discounts
• Continuing education opportunities
• Career growth and development support
• 401(k) options
• A genuinely supportive, team-centered culture
• Fun extras: team events, celebrations, and a workplace that actually feels good to walk into

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.