Client Care Representative

Animal-Care-Group-of-Lake-Oswego; Lake Oswego (OR); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off + holidays

Continuing education opportunities

Career growth and development support

401(k) options

Team-centered culture

Team events and employee appreciation

Job summary

Animal Care Group of Lake Oswego is hiring Client Care Representatives to be the welcoming face and heartbeat of our veterinary team. You’ll handle phones, appointments, client education, and payments with warmth and professionalism.

We have full-time and part-time opportunities; Saturday availability is required. You’ll join a compassionate team that values growth, teamwork, and excellent client service in a busy pet hospital setting.

Qualifications

• Have previous veterinary reception experience; veterinary or medical reception experience is strongly preferred
• Be warm, compassionate, and confident, even when things are busy or emotional
• Communicate clearly and professionally in person, over the phone, and digitally
• Be dependable and committed to supporting your teammates
• Can manage multiple priorities without losing attention to detail
• Comfortable discussing veterinary services, treatment estimates, and payments
• Bring positive energy and genuinely enjoy being part of a team
• Adaptable, organized, and ready to learn and grow

Responsibilities

• Welcome clients and patients with warmth and professionalism
• Manage a high-volume phone system with accuracy and care
• Schedule appointments and coordinate patient flow throughout the day
• Respond to client messages and communicate with the medical team
• Assist with client education, billing, estimates, and financial transactions
• Keep information organized and communication moving between clients and teammates
• Provide a steady, compassionate presence during everything from exciting new-puppy visits to difficult goodbyes

Skills

Vet reception experience

Empathy

Communication skills

Team player

Multitasking

Billing discussions

Positive attitude

Adaptable

Job description

Want to Work With Your Best Friend?

You already know you make a great team—so why not bring that energy to work?

Animal Care Group of Lake Oswego has two openings on our Client Care Representative team. Apply with your best friend, your favorite former coworker, or someone you know would make every shift better.

We have both full-time and part-time opportunities available. You don’t have to apply as a pair—but if you’ve ever said, “We would be so much fun to work with,” this might be your chance!

Each applicant will be considered individually based on experience, availability, and fit for the role.

Who We Are

At Animal Care Group of Lake Oswego, we’re more than a veterinary hospital—we’re a team built on compassion, connection, exceptional medicine, and meaningful work.

Since 1986, we’ve been a trusted part of our community, caring for pets and the people who love them. We work hard, support one another, celebrate together, and believe that a great hospital experience begins with a team that genuinely cares.

Who You Are

You’re not “just a receptionist.” As a Client Care Representative, you are the welcoming face, reassuring voice, and heartbeat of our hospital.

You thrive in a fast-paced environment, genuinely enjoy helping people, and know how to balance compassion with efficiency. You understand that veterinary medicine isn’t only about caring for animals, it’s also about supporting the people who love them.

You may be a great fit if you:

• Have previous veterinary reception experience; veterinary or medical reception experience is strongly preferred
• Are warm, compassionate, and confident, even when things become busy or emotional
• Communicate clearly and professionally in person, over the phone, and digitally
• Are dependable and committed to supporting your teammates
• Can manage multiple priorities without losing attention to detail
• Are comfortable discussing veterinary services, treatment estimates, and payments
• Bring positive energy and genuinely enjoy being part of a team
• Are adaptable, organized, and ready to learn and grow

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Manage a high-volume phone system with accuracy and care
• Schedule appointments and help coordinate patient flow throughout the day
• Respond to client messages and communicate with the medical team
• Assist with client education, billing, estimates, and financial transactions
• Keep information organized and communication moving between clients and teammates
• Provide a steady, compassionate presence during everything from exciting new-puppy visits to difficult goodbyes

Schedule

• Full-time and part-time opportunities are available
• Saturday availability is required
• We strive to provide consistent schedules with work-life balance in mind

Why Join Us?

Because this is the kind of place where:

• Your growth is supported
• Your work makes a real difference
• Your teammates show up for one another
• Hard work and accomplishments are recognized and celebrated
• The people around you can become more than coworkers

Benefits & Perks (And There Are A Lot)

We believe in taking care of our people as well as taking care of our patients.

• Competitive hourly pay (based on experience)
• Medical, dental, and vision insurance
• Paid time off + holiday pay
• Continuing education opportunities
• Career growth and development support
• 401(k) options
• A genuinely supportive, team-centered culture
• Fun extras: team events, celebrations, and a workplace that actually feels good to walk into

What to Expect After Applying

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths.

If you are being considered for the position, you will receive an email from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder—sometimes these messages get filtered out.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Responsibilities and Benefits

How You’re Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Bring your pet to work.

Enjoy our fully stocked kitchen filled with snacks.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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