Client Care Pro & Office Operations Lead

Poulin | Willey Trial Lawyers; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Monthly incentives

Paid training

Career growth

Collaborative team environment

Meaningful work

Job summary

Poulin | Willey Trial Lawyers is seeking an Office Coordinator (Client Care Professional) to serve clients and support the daily operations of the office in Columbia, SC. You will be a primary contact for clients, coordinating with attorneys, paralegals, medical providers, and remote teammates to deliver exceptional service.

The role blends customer service, front desk operations, and administrative duties in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service, reception, hospitality, or administrative experience.
• Strong communication, organization, and multitasking skills.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Welcome clients and visitors while creating a warm, professional first impression.
• Answer incoming phone calls, emails, and walk-in inquiries with empathy and professionalism.
• Coordinate communication between clients, attorneys, paralegals, medical providers, insurance companies, and remote team members.
• Schedule client appointments, medical appointments, and meetings.
• Maintain accurate client records and documentation within our case management system.
• Track follow-ups, callbacks, client requests, and outstanding tasks through completion.
• Assist with legal support tasks such as correspondence, client disbursements, and document coordination.
• Manage front desk operations, including mail, deliveries, office supplies, conference rooms, and overall office readiness.
• Support both onsite and remote teammates to ensure clients receive seamless service.
• Perform additional administrative and operational duties as assigned.

Skills

Customer service

Communication skills

Organization

Multitasking

Attention to detail

Proactive

Independent worker

Team collaboration

Tech-savvy

Education

High school diploma

Associate's or Bachelor's degree

Tools

Litify

CRM software

Job description

Poulin | Willey Trial Lawyers is seeking an Office Coordinator (Client Care Professional) to serve clients and support the daily operations of the office in Columbia, SC. You will be a primary contact for clients, coordinating with attorneys, paralegals, medical providers, and remote teammates to deliver exceptional service.

The role blends customer service, front desk operations, and administrative duties in a fast-paced environment.