Client Care Coordinator – Front Desk & Client Support

ADP, Inc.; Columbia (SC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Monthly incentive opportunities

Paid training

Supportive team environment

Growth opportunities

Meaningful work helping clients

Job summary

Poulin | Willey Trial Lawyers in Columbia, SC is seeking a Client Care Professional to serve as the welcoming face of the office. This full-time, on-site position involves guiding clients through their legal journey, coordinating with attorneys and staff, and delivering outstanding service in a fast-paced environment.

The role requires excellent communication, organizational skills, and the ability to handle multiple priorities with discretion.

Qualifications

• High school diploma or equivalent.
• Customer service, reception, hospitality, or administrative experience.
• Strong communication and organizational skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Welcome clients and visitors while creating a warm, professional first impression.
• Answer phone calls, emails, and walk-in inquiries with empathy and professionalism.
• Coordinate communication between clients, attorneys, medical providers, insurance companies, and internal teams.
• Schedule appointments, meetings, and medical visits.
• Maintain accurate client records and documentation within our case management system.
• Track client requests, follow-ups, and outstanding tasks to completion.
• Assist with client disbursements, correspondence, and other administrative support.
• Manage front desk operations including mail, deliveries, office supplies, conference rooms, and office readiness.
• Support both onsite and remote teammates to ensure an outstanding client experience.
• Perform additional administrative and operational responsibilities as needed.

Skills

Customer service

Organization

Communication

Multitasking

Team collaboration

Education

High school diploma

Associate's or Bachelor's degree

Tools

Litify

Job description

Poulin | Willey Trial Lawyers in Columbia, SC is seeking a Client Care Professional to serve as the welcoming face of the office. This full-time, on-site position involves guiding clients through their legal journey, coordinating with attorneys and staff, and delivering outstanding service in a fast-paced environment.

The role requires excellent communication, organizational skills, and the ability to handle multiple priorities with discretion.