Client Care Pro & Legal Office Coordinator

ADP, Inc.; Columbia (SC); On-site; USD 18,000 - 21,000; Full time

Job summary

Poulin | Willey Trial Lawyers in Columbia, SC is seeking an Office Coordinator (Client Care Professional) to welcome clients and keep the office running smoothly. This full-time role blends front desk duties, client service, and administrative support.

You will greet visitors, handle calls and emails, coordinate with attorneys and providers, schedule appointments, and maintain client records in our case management system. A high school diploma and customer-service experience are required.

Qualifications

• High school diploma or equivalent.
• Customer service, reception, hospitality or administrative experience.
• Strong communication, organization and multitasking skills.
• Ability to maintain professionalism and confidentiality.
• Associate's or Bachelor's degree.

Responsibilities

• Welcome clients and visitors with a warm, professional first impression.
• Answer incoming phone calls, emails, and walk-in inquiries with empathy.
• Coordinate communication between clients, attorneys, paralegals, medical providers, insurance companies, and remote team members.
• Schedule client appointments, medical appointments, and meetings.
• Maintain accurate client records and documentation within our case management system.
• Track follow-ups, callbacks, client requests, and outstanding tasks through completion.
• Assist with legal support tasks such as correspondence, client disbursements, and document coordination.
• Manage front desk operations, including mail, deliveries, office supplies, conference rooms, and overall office readiness.
• Support both onsite and remote teammates to ensure clients receive seamless service.

Skills

Customer service

Reception

Hospitality

Administrative experience

Communication skills

Multitasking

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Litify CRM

Job description

Poulin | Willey Trial Lawyers in Columbia, SC is seeking an Office Coordinator (Client Care Professional) to welcome clients and keep the office running smoothly. This full-time role blends front desk duties, client service, and administrative support.

You will greet visitors, handle calls and emails, coordinate with attorneys and providers, schedule appointments, and maintain client records in our case management system. A high school diploma and customer-service experience are required.