Client Care Pro: Law Office Coordinator

Poulin Willey Trial Lawyers; Salisbury (MD); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Monthly incentives

Paid training

Collaborative team environment

Meaningful work

Office ownership with remote support

Job summary

Poulin & Willey Trial Lawyers is seeking an Office Coordinator (Client Care Professional) to manage front desk operations and serve as the primary onsite contact for clients in Salisbury, MD. You will support attorneys, paralegals, medical providers, and remote teammates to deliver excellent client service.

The role emphasizes organization, ownership of daily duties, and professionalism in a fast-paced legal office. Notary or bilingual skills are welcomed but not required.

Qualifications

• High school diploma or equivalent.
• Customer service, reception, hospitality, or administrative experience.
• Strong communication, organization, and multitasking skills.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Welcome clients and visitors; create a warm, professional first impression.
• Serve as the primary onsite contact for clients, visitors, and daily office operations.
• Answer incoming phone calls, emails, and walk-in inquiries with empathy and professionalism.
• Coordinate communication between clients, attorneys, paralegals, medical providers, insurance companies, and remote team members.
• Schedule client appointments, medical appointments, and meetings.
• Maintain accurate client records and documentation within our case management system.
• Track follow-ups, callbacks, client requests, and outstanding tasks through completion.
• Assist with legal support tasks such as correspondence, client disbursements, and document coordination.
• Manage front desk operations, including mail, deliveries, office supplies, conference rooms, and overall office readiness.
• Take ownership of maintaining a clean, organized, and professional office environment.
• Collaborate closely with remote teammates to ensure clients receive seamless service.
• Perform additional administrative and operational duties as assigned.

Skills

Customer service

Organization

Attention to detail

Multitasking

Communication

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Litify CRM

Job description

Poulin & Willey Trial Lawyers is seeking an Office Coordinator (Client Care Professional) to manage front desk operations and serve as the primary onsite contact for clients in Salisbury, MD. You will support attorneys, paralegals, medical providers, and remote teammates to deliver excellent client service.

The role emphasizes organization, ownership of daily duties, and professionalism in a fast-paced legal office. Notary or bilingual skills are welcomed but not required.