Client Care Professional

Poulin | Willey Trial Lawyers; Lexington (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Monthly incentive opportunities

Paid training and ongoing development

Supportive team environment

Ownership of your own office

Career growth within a rapidly growing

Meaningful work helping clients

Job summary

Poulin | Willey Trial Lawyers is seeking a Client Care Professional to be the welcoming face of the Lexington office. You’ll manage daily operations, support clients through their legal journey, and coordinate with attorneys, paralegals, medical providers, and insurance reps to deliver exceptional service.

This role rewards independence with an on-site position and collaboration with a remote support team. We value organization, proactive communication, and a genuine desire to help people in

Qualifications

• High school diploma or equivalent.
• Experience in customer service, reception, or administrative roles.
• Strong communication and organizational skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Welcome clients and visitors with a warm, professional first impression.
• Serve as primary office contact handling calls, emails, and walk-ins.
• Coordinate communication among clients, attorneys, medical providers, insurers and internal teams.
• Schedule appointments and medical visits.
• Maintain accurate client records in the case management system.
• Track client requests and follow-up tasks through completion.
• Assist with client disbursements, correspondence, and administrative support.
• Manage front desk operations and ensure office readiness.
• Maintain a clean, organized office environment.
• Collaborate with remote teammates to ensure seamless client support.
• Take on additional client service and operational tasks as needed.

Skills

Customer service

Communication

Organization

Confidentiality

Education

High school diploma

Associate/Bachelor's (preferred)

Tools

Litify CRM

Job description

Be the face of the office and make a meaningful impact.

At Poulin | Willey Trial Lawyers, we believe every client deserves exceptional care from the moment they walk through our doors. We're looking for a compassionate, organized, and self-motivated Client Care Professional to serve as the primary onsite team member in one of our independent office locations.

This is an excellent opportunity for someone who enjoys working independently, taking ownership of their office, and creating an exceptional client experience while staying closely connected with a supportive remote team.

What You’ll Do

As the Client Care Professional, you’ll be the welcoming face of the office while ensuring daily operations run smoothly. You’ll support clients throughout their legal journey and coordinate with attorneys, paralegals, medical providers, insurance representatives, and remote teammates to provide outstanding service.

Responsibilities include:

• Welcome clients and visitors while creating a warm, professional first impression.
• Serve as the primary point of contact for the office, handling phone calls, emails, and walk-in inquiries.
• Coordinate communication between clients, attorneys, medical providers, insurance companies, and internal teams.
• Schedule appointments, meetings, and medical visits.
• Maintain accurate client records and documentation within our case management system.
• Track client requests, callbacks, and follow-up tasks through completion.
• Assist with client disbursements, correspondence, and administrative support.
• Manage front desk operations, including mail, deliveries, office supplies, conference rooms, and overall office readiness.
• Maintain a clean, organized, and welcoming office environment.
• Collaborate closely with remote teammates to ensure clients receive seamless support.
• Perform additional client support, administrative, and operational responsibilities as needed.

What Makes This Role Unique

Unlike a traditional front desk position, you’ll be the primary onsite team member responsible for keeping the office running smoothly day to day. You’ll have the independence to manage your office while knowing you’ll always have the support of experienced teammates working remotely.

This role is perfect for someone who:

• Enjoys working independently.
• Takes ownership without waiting to be asked.
• Stays organized and calm while balancing multiple priorities.
• Loves helping people and building relationships.
• Thrives in an environment where every day is a little different.

What We’re Looking For

We’re looking for someone who is:

• Friendly, professional, and genuinely enjoys helping people.
• Highly organized with exceptional attention to detail.
• Comfortable managing multiple priorities independently.
• A confident communicator both in person and over the phone.
• Self-motivated, dependable, and proactive.
• Able to collaborate effectively with remote teammates.
• Comfortable learning new technology and software systems.

QualificationsRequired

• High school diploma or equivalent
• Customer service, reception, hospitality, or administrative experience
• Strong communication and organizational skills
• Ability to maintain confidentiality and professionalism

Preferred

• Associate’s or Bachelor’s degree
• Legal, personal injury, or client service experience
• CRM or case management software experience (Litify is a plus)
• Notary Public
• Spanish or other bilingual language skills

Why Join Poulin | Willey?

• Monthly incentive opportunities
• Paid training and ongoing development
• Supportive team environment
• Opportunity to take ownership of your own office
• Career growth within a rapidly expanding law firm
• Meaningful work helping clients during important moments in their lives

If you’re someone who enjoys taking initiative, staying organized, and creating an exceptional experience for clients, we’d love to hear from you!