Client Care Representative - The Landmark

LVMH Group; New York (NY); On-site; USD 31,037 - 41,989; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Tiffany & Co. in New York seeks a Client Care Representative at The Landmark to support the full client service journey, including intake, repairs, and updates. You will manage service orders, assist with stock handling, and partner with Client Advisors to enhance client experiences.

2+ years in an administrative role, strong communication, and analytical skills are required; flexibility for evenings and weekends is expected.

Qualifications

• Minimum 2 years in an administrative business environment.
• Excellent verbal and written communication skills.
• Strong analytical and organizational abilities.

Responsibilities

• Process and monitor service orders in internal systems to ensure timely progress.
• Support client journey from intake to updates and final pickup with clear communication.
• Assist repairs by applying product knowledge and guiding service options.
• Resolve service issues with empathy and discretion to uphold brand trust.
• Collaborate with Client Advisors to drive Sales to Service and client re-engagement.
• Maintain strong internal communication with leadership for consistent service.

Skills

Administrative experience

Strong communication

Analytical skills

Microsoft Office

Flexible hours

Education

Bachelor's degree

Tools

Microsoft Office Suite

Internal systems

Job description

Client Care Representative - The Landmark

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Client Care Representative at The Landmark is a dual client-facing and operations-focused position. You will play a key role in supporting the full client service journey, including welcoming clients, managing repairs, solving problems, and maintaining operational efficiencies. This role serves as a foundation for growth within the Operations function at The Landmark.

KEY RESPONSIBILITIES:

Operational Excellence:

• Accurately process, update, and monitor service orders using internal systems, ensuring timely movement through each stage
• Execute daily operational tasks such as merchandise intake, cycle counts, transfers, and reconciliation to support back‑of‑house efficiency
• Proactively resolve stock discrepancies and floor negatives same day to maintain smooth store operations
• Ensure all inventory is handled in accordance with Tiffany’s operational standards to support 85%+ audit compliance
• Maintain awareness of merchandise flow and securely manage client‑owned and borrowed product

Service:

• Serve as a key point of contact for clients throughout the service journey, from intake to updates and final pickup, ensuring communication is timely, clear, and professional
• Support repair services by showcasing product knowledge during take‑in and guiding clients through service options to meet their needs
• Resolve service concerns and escalations with empathy, urgency, and discretion, reinforcing brand trust
• Collaborate with Client Advisors to anticipate client needs and personalize each experience
• Contribute to overall service excellence by maintaining a Net Promoter Score of 80%+ and achieving a 75%+ charge rate on repair services
• Partner with Client Advisors to drive the Sales to Service program by identifying client needs, collecting service insights, and encouraging re‑engagement
• Use service interactions as opportunities to support future sales and clienteling efforts
• Support outreach to clients and align them with appropriate Client Advisors to maximize relationship‑building and potential transactions
• Maintain strong internal communication with store leadership and colleagues to ensure a consistent, elevated experience across all touchpoints

Experience Required:

• 2 years of prior experience in an administrative business environment
• Strong verbal and written communication skills
• Strong analytical skills
• Proficient in Microsoft applicationsMust be available to work flexible hours, including evenings, weekends, holidays, and overtime
• Ability to connect with Tiffany clients
• Organized and detail oriented
• Flexibility to perform different tasks based on day‑to‑day business needs
• Must have authorization to work in the United States
• A college/university degree
• Experience in a technical environment

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well‑being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well‑being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The hiring range for this position ranges from $22.53 - $30.48. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.